諾克斯縣飯店

Dirty sink - not cleaned, hair in sink Mirror not cleaned Tub/toilet dirty One trash can No Kleenex Two light sockets do not work Bed/ pillows linens have spots Countertops dirty, drink rings Microwave dirty Breakfast was not provided adequately during breakfast hours. Was out of food. Manager Kim telling me I don’t know why you would stay. Kim says she should have offered to put you in another room because we had other rooms available. No one offered me a different room and I was under the impression that the hotel was sold out with the football tournament. And upon arrival a bus load was checking in. Then manager keeps saying you shouldn’t have stayed. You should have looked for another hotel. Saying that it was my fault for staying and for cleaning the room. She offers to give me a $50 credit instead of refunding me for my entire stay. She made me feel like it all was my fault and I should have went elsewhere. I told her I did look for another place in my budget but other hotels were sold out. I then asked what was I supposed to do especially if your employee does not offer another room Change like she’s supposed to. The manager kept saying well that’s all your fault, I wouldn’t have stayed and I wouldn’t have cleaned that room. She said that room should have been out of service. She didn’t care about anything kept blaming it all on me when I was trying to do the best I could to make it work since her employees did not try to resolve the issues. I asked the employee at check in for light bulb before discovering the light sockets don’t work The employee tells me she doesn’t know where the light bulbs stay. I had to wait for manager to come in to get one. She was to busy with her boyfriend who was hanging out. I called customer service and they were worse offering me a free one night stay although I paid for two nights. Then rejected it after seeing the insulting $50 credit. Totally unprofessional and unacceptable for any hotel to treat their guests. No one who is the “victim” should be shamed for trying to make a very bad situation work given no one was willing to help and keep my business. Even with them still renovating this place for almost a year, it is horrible. Would never recommend.

我覺得酒店已經很老了。我問了我的同行者,他覺得-嗯-這是費爾菲爾德。但我覺得它還是不錯的-甚至多年以後。當然,牆紙正在脫落,牆壁被標示出來--但只是上色很愉快,而且很乾淨。和費爾菲爾德的其他人不同,他們的早餐是正常的。有兩個問題--單路噪音--需要記住(在任何諾克斯維爾酒店)不要面對高速公路。通常我的狀態自動得到。兩輛--汽車警報響了15分鐘--但不知道他們能做些什麼來阻止--但隨着道路上的噪音,我無法入睡。這肯定是一家酒店的勝利。

髒,暗,舊,壞的固定裝置,不乾淨的房間,不友好的工作人員,粗重的早餐很多臨時類型的人在附近徘徊,A/C老舊過時,聲音大而發黴,浴室顯示水損壞的修復不善

我們以前住過這裏。我們的第一次訪問不是最大的,但位置很方便,所以我們再次嘗試。整體房間裝飾和自助餐都有改造改進,所以自從我們上次入住以來,外觀有了很大的改善。自助餐區很小。我感謝工作人員保持桌子的清理和自助餐的整潔。她正在工作,友好,並檢查我們是否需要任何東西。自助餐的位置基本在接待區,來回步行交通,如果不幸在步行交通旁邊弄到一張桌子,要從前門處理一張草稿,食物票價是標準的。我是無質的,所以選擇有限。房間看起來還可以,但冰箱裏面不乾淨,牀邊桌子上還有某人飲料的幹環印,淋浴間有一個洗髮水分配器基本上是空的。這些小事讓我質疑房間打掃得有多好,房間熱了一會,牀罩夏天比冬天住更合適,沒有多餘的毯子或毛巾。我們通常在檢查過程中沒有問題,直到他們不在時,你才意識到工作人員是多麼友好。前台接待員幾乎陰沉,絕對不友好。我們沒有受到歡迎,不被承認爲獎勵會員,幾乎沒有得到承認。她沒有告訴我們房間號碼,早餐時間,也沒有指示我們到電梯的位置,這是典型的接待協議。退房接待員正好相反,即非常友好。我會建議住在這裏嗎?我想我可以說它“足夠乾淨”,但不符合智選假日酒店的標準。

標準美式早餐，小肉餅好吃到爆，旁邊都是快餐店和加油站，適合自駕，所有服務人員都很nice，但是重複扣了800多刀房費，感覺不太好，幸好在攜程幫助下解決了，雖然目前錢還么到賬；酒店有自助洗衣機和烘乾機，但是太髒了，裸眼可見黑色絮狀物體

我們的飯店經過重新設計，擁有眾多別緻的客房，還設有餐廳、7 天 24 小時開放的現代健身房和多個靈活的會議場地，讓您盡情探索諾克斯威爾市中心風情。賓客還可輕鬆前往老城、世紀廣場、Gay Street 等當地眾多熱門景點。

服務不錯,入住愉快,真的很享受。如果他們能在房間提供一些水就更好了嘿嘿嘿

This is a wonderful property!! Great and inviting lobby, wonderful breakfast, and water available in lobby area. Gabbie was extremely helpful and welcoming and Lavette was helpful at breakfast. Highly recommend this property-especially for Vol fans!

Fantastic service and amenities! The breakfast and evening snacks were delicious.

這是西諾克斯維爾的一家很棒的中價酒店。我們經歷了無縫的入住,店員非常友好和包容。我們使用了AARP卡,額外打折。我們的房間寬敞,乾淨,牀也很舒服。迷你冰箱、微波爐和額外的存儲是優勢。免費早餐包括雞蛋、培根和一系列的穀類食品和糕點。我丈夫是一個快樂的露營者!如果我們發現自己在該地區,我們還會住在這裏。