「While the hotel itself was nice, their failure to honor confirmed reservations was unacceptable. Due to overbooking, several of our group's pre-made bookings were shifted, causing significant inconvenience and disrupting our plans.
Confirmed reservations should mean exactly that — confirmed. Overbooking is a poor business practice that shows a lack of respect for guests who plan ahead. Management needs to address this issue before it damages their reputation further.」