格拉西亞公寓飯店(Grazia Apartments)

There was construction going on during my stay. I was told it would only be loud between 11am - 6pm. The noise started earlier and continued later than told. Lots of mosquitoes in room and no net or bug spray provided. Unfortunately my stay was not as enjoyable as I had hoped for.

Front desk service was abysmal. My a/c did not work, the internet in my room did not work. Arrived in the wee hours of the morning they had no water in the room ( as was promised with their description), no one ever picked up the phone when I called the front desk. Every time I had an issue, and there were many, I had to physically go to the desk . And I had to go several times to have any of the issues addressed . If you need wifi request rooms closest to the restaurant. I could say more but it's all so negative. One positive- the rooms have well appointed bathroom amenities . The new 4ooms have modern bathrooms the one bed apartments are very 1960s/1970s

Perhaps an entirely new set of staff is needed here. Apart from the massuese, who does an excellent job at massage, one bfast attendant and the breakfast eggs chef, everyone else was really not at all attentive to my needs. From no water in my room, to malfunctioning a/c, awful internet, no follow through on booking requests. Most ime I felt that I was in the way of staff enjoying themselves, the bartender who carried on anpersonal conversation on her cellphone for all to hear, the front desk staff wearing their bedroom slippers and badly stained uniform etc etc. it was my first time to Rwanda, and the first hotel I stayed at during the visit. Hopefully it’s not the norm for all Kigali hotels, so maybe try somewhere else.

I booked a room at Grazia three months ago and confirmed my booking multiple times. Now, just 36 hours before departure they email to cancel my reservation simply saying they don't have availability now. That's it. No alternatives, no help, just a cancel. There is a large conference in town and there are no rooms available on such short notice. Don't trust a stay or vacation here!

The vibe and atmosphere was good and laidback. Room was next to the pool area creating easy access. The gym is a bit old.

Probably because it was an international event in town, the prices were very high and incompatible with the service provided. Breakfast could be better, as well as shower maintainance. Bed is large and very comfortable, hotel is in a very quiet neighborhood, staff is friendly and the pool seems to be pleasant (although I did not have the time to enjoy it). Evening playlist at the restaurant was definetly the best of my experience.

Hotel was new and very clean, they still do some construction works when i was staying there

The price is affordable, the room was cleaned, and the service is acceptable based on the price. I would not mind staying here again.