蒼鷺樓苑飯店 - 只限成人(Heron House Court - Adult Only)

Character property on the very edge of Old Town so a long walk to Duval. Building in need of attention throughout as it’s tired and dated. Bedroom was near reception so was noisy with guests checking in/out and using the area for conference calls etc. Housekeeping only visited the bedroom once to collect rubbish which may help to account for the cockroach in the bedroom. When we mentioned this to reception we were told you’ve got to expect that in the tropics. The pool was nice but again there were maintenance issues. Breakfast was pretty poor on quality and choice. There was also a lack of cutlery and crockery. Overall the stay was disappointing and not value for money. Felt like the owners had lost interest in the place. We would not return.

So we didn’t actually stay here, plans changed and we had to leave Key West. Tried to call and cancel but no one picked up. Got the trip insurance too but apparently that didn’t mean what any normal person would think. $200 bucks down the drain.

The staff was very welcoming and courteous. Roman is especially helpful and cheerful. Unfortunately, there isn't more that's good. The rooms are in desperate need of TLC. The headboard was almost completely detached from the bed frame - we were afraid we might collapse at any time. The blinds do not work, and are partially open, broken, and/or crooked. There is almost no lighting in the room. The bathroom is miniscule. While the towels and pillow cases were clean (smelled like detergent), they were stained with rust and mascara, respectively.

Mitten im alten Wohnquartier, sehr nettes und äusserst hilfsbereites Personal (herzlichen Dank, lieber Roman), alles bequem mit Fahrrad erreichbar, gute Hilfestellung bei Parkplatzsuche.

Excellent service de la part des employés, très courtois et polie. Leurs présences étaient apaisantes.

Alles op loopafstand, heerlijk bed, makkelijk parkeren. Perfect voor ons.

Accueil chaleureux, chambre agréable et pratique pour se déplacer à pieds.

Hôtel très bien situé. Nous avons pu laisser notre voiture et faire nos déplacements à pied.

Property was good however our room was terrible. No place to put luggage or set things on. Especially in the bathroom. Room was clean but walls needed repair and painted. Grout was missing on tiled floors. Our bed was awful. Looks like they put a think foam topper on an old mattress and toilet was very low to floor making it next to impossible to use for older customers. Tv didn’t turn off.