Cassie
2023 年 7 月 25 日
I am a travel agent! I always try and stay in local owned hotels to support small businesses. This review is not directed to the front desk or Carlos (maintenance) they were awesome. Our air went out and Carlos fixed it immediately. My review reflects on who I believe was a manager. We arrived on Friday at 9am. We couldn’t check in yet, to be expected, so we just got into the pool. My husband smoked a cigarette and a gentleman came over and the way he spoke to him was ridiculous. “I am not going to tell you again” - this was after my husband apologized and put it out. This was the first encounter and first cigarette. He was so rude and talked to us like we were a toddler. I could completely understand, speaking like this, if we refused, but as soon as he said, your not allowed to smoke, it was put out immediately. This was our only interaction with this individual and his aggressive interactions with us is why I will not be recommending any of my clients to this property. It’s a over 18 hotel and we were talked to like we were a child. We actually didn’t get back in the pool or interact with anyone after this because it was embarrassing and made us uncomfortable. Once we found where to go there was a couple customers that came up and said they were shocked it was handled this way. I send lots of clients to key west and try to stay away from big named hotels, but unfortunately this gentleman ruined it for us. I would never want any of my customers to ever feel like that!
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