基韋斯特森特傲途格精選飯店(The Saint Hotel Key West, Autograph Collection)

Our stay at The Saint was excellent. We have stayed here before and will stay here again. I enjoyed their Niven Morgan Lavender and Mint shampoo and body wash on previous visits and bought some and use at home. Though the bottle dispensers in the shower were the same Niven Morgan Lavender and Mint, the product inside was a different scent/color and seemed very thin. The lotion and conditioner was the same. The bellman/valet at check in was very friendly and remembered me from a previous stay. The poolside rooms are very comfortable, the dehumidifier in the room is a plus at this time of year in Key West. This hotel's location is great. They do have a poolside waiter, but he is not very attentive to the entire pool area, he came out several times before I was able to actually get his attention. He would go to one side of the pool and ignore everyone else (not just me, others were trying to get his attention too. I only experienced it once, but others said the same thing happened the day before as well) This was the only negative thing I could say about my visit.

The managers are terrible. No help whatsoever. They basically stole from me and I was not able to do anything about it. Very unfortunate and I will never ever stay at any autogtaph hotel as the service I received was offensive. They would not listen to what happened and I am just very disappointed. Maybe business is so bad they have to resort to stealing.

We had a 2nd floor room (no elevator) very near the roof top lounge. Loud Music went from 8 to 11 during the week. Also the back security door was consistently blocked open - which we shut multiple times- but then it would be opened again. There’s also a high charge for valet parking. Not quite what we expected for a higher end hotel.

Did not sleep a single good night. Noise went the entire night through next morning

What a wonderful hotel. Everyone that works there was so pleasant and accommodating. The room was lovely, second floor overlooking the pool. Everything was spotlessly clean and well looked after. The pool is very small but has lounge chairs and poolside service. I think happy hour lasted 3 hours! With only 35 rooms there was room for all. The small rooftop bar with live music is fun. Breakfast overlooking the pool in the morning, was perfect. Location is walking distance to most the main sites. We went on glass bottom boat sunset trip and ‘train’ tour to see as much as possible in a short time. Thank you.

Angela is amazing. Happy hour is when to go. we were in KW for the month and went to the Saint 13 of our 31 days for happy hour. The MAc and Cheese with Lobster is delicious, drinks are amazing. the experience is unforgettable. Also go to the Haol upsttairs for entertainment.

I am writing to express my extreme dissatisfaction with the numerous shortcomings observed during my recent stay at your boutique hotel. Firstly, the condition of the bed was appalling. Despite being advertised as a luxurious memory foam mattress, it was nothing short of a disgrace. The sagging and lack of support made for an utterly uncomfortable sleeping experience, unworthy of any reputable establishment. Equally disheartening was the state of the pool. To call it a pool would be generous; it resembled more of a neglected, stagnant pond. The absence of water, coupled with sharp edges and peeling paint, posed a serious safety hazard to guests. The feeble excuse of it being an "act of God" is insulting and fails to absolve your responsibility for basic maintenance and upkeep. Furthermore, the exorbitant prices charged for such subpar accommodations are nothing short of a blatant rip-off. I find it outrageous that your hotel has the audacity to demand premium rates while delivering a woefully inadequate guest experience. In light of these egregious shortcomings, I have no intention of ever returning to your establishment. It is my sincere hope that you take this scathing critique seriously and undertake immediate measures to rectify the myriad issues plaguing your hotel. Failure to do so will undoubtedly result in further reputational damage and a continued loss of clientele.

I've been looking forward to this for a while. Long time locals went down to have a better than our island local experience. Claire was our waitress. Flawless experience. It was a perfect brunch for us all. Our group had many moving parts and interests. Checked all of our boxes. It was a great day for all of us

The worst hotel we have ever stayed at… We spent over 400,000 Bonvoy points for a room (#220) 1) that you could not open the door without hitting the bed. 2) the bed was that of a child bed 3) the room had a distinctive odor 4) the windows would not open 5) the shower and bath were 2 feet from the bed 6) We came for Super Bowl and they would not allow dmsound for the game 7) the front desk staff was extremely rude and condescending We then checked into the W South Beach and it was completely the opposite…great service , great rooms and incredible attitude that of them appreciating us being there. This hotel should NEVER EVER be associated with Bonvoy as it does not live up to Bonvoy’s standard…not even close. We have been Ambassador members for many years and are extremely loyal but this was bad… Spyro Kemble