金蓮花飯店的評論

住宿方回覆: Dear mnoge, Thank you very much for sharing your wonderful review and for choosing to stay with us at the Golden Lotus Hotel for the fifth time! We are truly honored by your loyalty and kind words. We are delighted to hear that you and your wife enjoyed the comfortable temperatures for exploring the city, the warm sea, and the facilities at our beach. It is also great to know that you appreciated the calm and peaceful atmosphere in the hotel, as well as the variety of food and beverages available throughout the day. Your detailed description of your experience will surely be helpful to other guests and we are grateful that you took the time to share it. We look forward to welcoming you back again for another relaxing and memorable stay. Warm regards, Emilie Rudischer Guest Relations Golden Lotus Hotel

住宿方回覆: Dear Galina and Karina, Thank you so much for your wonderful review and for sharing your experience with us on Tripadvisor. We are delighted to hear that you chose our hotel specifically for its calm and relaxing atmosphere, without loud music or animation. It is a pleasure to know that you enjoyed your stay, appreciated the rooms, the cleanliness, and found the dining to your satisfaction. We also truly value your kind suggestions regarding the menu. Guest feedback is very important to us, and your remarks will certainly be taken into consideration as we continue improving our services. It was our pleasure to host you both, and we sincerely hope to welcome you back again in the future for another peaceful and enjoyable holiday. Warm regards, Emilie Rudischer Guest Relations Golden Lotus Hotel

住宿方回覆: Dear Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are truly sorry to hear that your experience did not meet your expectations and that you left with unpleasant impressions. Please allow us to clarify a few points. Our hotel concept is designed to provide a peaceful and relaxing environment; therefore, we deliberately do not offer an animation program or loud entertainment. However, soft background music is always available during daytime and in the evenings to create a pleasant atmosphere. We also regret if the central location of our property, which many of our guests appreciate for its convenience, did not suit your preferences for a quieter setting. Regarding your comments on the noise disturbance from other guests, we sincerely regret the inconvenience you experienced. While our team always strives to address complaints and find solutions, we are sorry to hear that you felt your concerns were not handled appropriately. This is not the level of service we wish to provide, and your feedback will be shared with our reception team to prevent such situations in the future. Concerning our beach pier and bar services, please note that certain facilities are managed with an extra charge, which is indicated in our hotel information at the travel agencies. Likewise, our complimentary Wi-Fi is available everywhere in the hotel while an upgraded service for a faster internet is available at an additional fee. We also understand your disappointment regarding the room allocation. Our standard room categories do differ, with some offering balconies and others with a shared terrace facing the atrium. While we always do our best to accommodate preferences, availability may sometimes limit immediate changes. We truly regret that these issues impacted your holiday experience and prevented you from enjoying the relaxing stay we aim to provide. Your comments are extremely valuable for us, and we will take them into consideration as we continue to improve our services. Despite your disappointment, we thank you once again for your feedback and wish you all the best in your future travels. Kind regards, Golden Lotus Hotel

住宿方回覆: Dear Guest, Thank you very much for your kind review and for sharing your positive experience at the Golden Lotus Hotel. We are delighted that you enjoyed our pools, beachfront location, and the warm welcome from our team, as well as receiving the room you requested right away. Regarding the absence of animation, please note that this is part of our hotel concept, as we aim to offer our guests a peaceful and relaxing atmosphere. We truly appreciate your feedback and hope to welcome you again in the future. Warm regards, Golden Lotus Hotel

住宿方回覆: Dear Valued Guest, On behalf of the entire team at Golden Lotus Hotel, we thank you most sincerely for your wonderful review and the perfect rating you have given us. It was truly our pleasure to welcome you, and we are delighted to hear that your stay with us—from the warm welcome and delicious meals to the comfort of your room and the beauty of our beach—was such a memorable experience. We are also very pleased that our attentive team was able to contribute to your sense of well-being throughout your holiday. Your kind words about the cleanliness, service, and culinary offerings mean a great deal to us, and we are especially happy that you appreciated the view from your room and the relaxed atmosphere on the beach. We hope to have the pleasure of welcoming you again in the future for another wonderful stay. With heartfelt gratitude and warm regards, Emilie Rudischer Guest Relations Golden Lotus Hotel

住宿方回覆: Dear 781ellat, Thank you very much for taking the time to share your impressions of your recent stay with us at the Golden Lotus Hotel. We are pleased to hear that you appreciated our central location, the cleanliness of our rooms, the friendly service provided by our team, and the convenience of our beachfront. It is also wonderful to know that you enjoyed the spa area and found relaxation during your time with us. With regard to your comments on the food selection and the quiet atmosphere in the hotel, we thank you for your feedback. Please allow us to clarify that our hotel concept is deliberately focused on providing a peaceful and restful environment. For this reason, we do not offer loud entertainment or animation programs. However, discreet background music is always present to create a pleasant ambiance. We sincerely value your recommendations and hope to welcome you again in the future for another relaxing stay. Warm regards, Emilie Rudischer Guest Relations Golden Lotus Hotel

住宿方回覆: Dear GraceC62, Thank you ever so much for taking the time to share your wonderful feedback. We are truly delighted to hear that you enjoyed the ambiance, the cleanliness, and the attentive service provided by our team. It is heartwarming to know that your stay offered you the peace and comfort you were looking for during your time of recovery. We are pleased that even your late-night arrival was met with a smooth check-in and a satisfying meal, and that the soothing sound of the sea helped you rest so well. Your description of your spa experience the following day makes us especially happy—it is our greatest reward to know that you felt relaxed and well cared for. It was a pleasure to have you as our guest, and we hope to welcome you back again soon. Warm regards, Golden Lotus Hotel

住宿方回覆: Sayın Dilek Hanım, Otelimize verdiğiniz 5 yıldızlı harika puan ve bu güzel yorumunuz için çok teşekkür ederiz. Otele gelmeden önce duyduğunuz endişelerin yerini huzura bıraktığını öğrenmek bizi çok mutlu etti. Misafirlerimize huzurlu ve sakin bir ortam sunmak en büyük önceliğimiz. Çalışanlarımızın nezaketi, yardımcı olmaya çalışmaları ve yemeklerimizin kalitesi hakkındaki güzel sözleriniz bizim için çok değerli. Bu nazik geri bildirimlerinizi tüm ekibimizle paylaşacağımızdan emin olabilirsiniz. Küvetlerle ilgili yapıcı geri bildiriminiz için de ayrıca teşekkür ederiz. Otelimizin hizmetlerini geliştirmeye devam ederken bu konuyu kesinlikle dikkate alacağız. Sizi en yakın zamanda tekrar ağırlamayı dileriz. Saygılarımızla, Golden Lotus Hotel