SureStay Plus Hotel by Best Western Kearney Liberty North

Check in was a nigh**are. The staff wasn’t helpful at all. Said one of our rooms that we booked online ahead of time wasn’t available after we already paid for it. Then made us pay for a 3 room. Got an email confirmation before arriving that our rooms were ready so after showing up and hearing that our reservation wasn’t available was just frustrating.

No Elevator. We were on the second floor, heard everyone coming up or down, and carrying luggage for 6 and a baby up was a pain. Felt like bugs were crawling on us during our stay even though we didn’t see anything. Staff was great. Breakfast yummy. However overall stay, even though we were only there 9ish hours. 3/10

We accidentally requested the wrong adage while in the parking lot. Went inside very very late and were told it was wrong date and they would not let us change the date. It was less than 5 minutes later.

There wasn't anything I can say that I liked about the property. Although the room and hotel was non-smoking, you could smell the stale smoke from when smoking was allowed. I'm not sure how it has the rating that is shown online.

Rooms were dirty. Floors were so bad they left your socks black. Lights were broken and didn’t work. Bathroom was dirty. Microwave hadn’t been cleaned.

Ok

Breakfast is nothing special - and seemed to repeat the same sausage patties/biscuits/gravy every day. Along with the standard pancake/cereal/continental items. I wish the warm items would have been switched each day for something different; they could offer bacon/eggs on alternate days. Also, the walls are very thin - we could hear every conversation in the rooms around us, especially the lady staying in the 'attached' room, who spoke on the phone until all hours of the night. So be sure to use the heater/AC fan and the dehumidifier in the room, it helps drown out the neighbor's voices.

The hotel was nice and the room was very clean however the carpet throughout the hotel needs major updating since it looks stained and dirty. I realized during my stay that it is a pet friendly hotel, which is very nice. Although our room was very clean when we arrived, it was not serviced at all in the 3 nights that we were there. When I asked downstairs, I was told they only service the rooms if we were staying more than 3 nights….? The trash in our room accumulated and even though we kept everything neat it just needed to be kept up. I also had to go downstairs to request clean towels. Overall nice stay for the price, just wish they would’ve cleaned the room during our stay.

Very nice hotel and very affordable. The only thing I didn’t necessarily care for was the Buddha statue they had in the lobby. But overall a great place to stay.