蔓達·羅森飯店

The initial charm of Mandara Rosen quickly faded. While the grand architecture and spacious rooms offered promise, a closer look revealed significant issues. The rooms themselves were furnished with dated, stained furniture and an unpleasant odor lingered throughout all three rooms our group occupied. Disappointing for the price point. The food situation was a complete disaster. First day, we were served a bland vegetarian spread of multiple root vegetables - tempered beetroot with greens, tempered radishes, tempered potatoes, and an overcooked gourd curry with dhal curry. Who wants multiple root vegetables dishes for one meal? Our order was even messed up, with chicken served instead of fish. The buffet dinner wasn't much better, offering a variety of tasteless dishes. The coffee situation was the worst. A near-empty pot sat out, and upon requesting a refill, the server grudgingly brought back a pot that was clearly just watered-down leftover coffee. The entire restaurant staff seemed unfriendly and unhelpful, with no greetings or smiles. Next day, breakfast offered more options, but most things were still flavorless. For the price we paid, this stay was a huge letdown. This appears to be a management issue, and it's a shame to see such a beautiful place go downhill. I would not recommend the Mandara Rosen and won't be returning.

Worst service in Sri Lanka !! Restaurant was fine but on leaving …… no helpful staff. The room smelt musty and there was ingress of rain during a storm. My husband had to carry three suitcases down two flights of stairs, across a bridge, more steps. I gave HIM the tip for baggage - joking aside, it was dangerous. I went to sign out at Reception “Not here.” “Over there at the kiosk” A member of staff (young boy) stood at the kiosk made no attempt to move so I sat down in the Reception chairs. EVENTUALLY approached the kiosk again to say when they were ready I was ready to leave. At this time around five staff were standing around enjoying my delay. Husband was struggling to get the suitcases in the car. WOULD NOT RECOMMEND. They have A LOT of Coach parties and presumably press them for good reviews. I cannot imagine otherwise how they are so well thought of. If you like Coach parties and rudeness stay here.

Pleasant hotel, with good sized rooms. Good sized pool with sun loungers. Buffet style food, good choice and friendly staff. About a 30 minute wait for food off the menu card. Good WiFi. Kettle and water provided in the room. Good sized bathroom with toiletries.

We went to Kataragama for the Pooja and religious observances while back. This hotel is located close to the temple, devalaya and other religious areas but not within the city limits, therefore, the guests have the freedom for a calm environment while being relatively closer to the pooja areas. The hotel staff was very knowledgeable on the process in the temple and the devalaya. On our request they introduced us to a guide to assist us in those processes, which was very helpful. Although the hotel is located in a very good location and has a good knowledge of the religious matters (which is one of the main reasons to visit Kataragama), there is a big room for improvement in some areas. The main issue was the poor service. If there were only one or two people in the hotel with poor service, it is a personal issue (issue with that particular employee), however, if majority of the staff is providing an extremely poor service, it is an issue with the management. The staff was friendly. However, we noticed that they lack the training required for hotel staff. One example is that it took them over one our since our arrival around 3.00 pm to prepare our room. Sadly this period was not a busy period either. From what we noticed one family checked out during our stay in the lobby and another was waiting to be checked in similar to us. The room's cleanliness has to improve significantly. Some of the room furniture were broken (e.g. bed, tv, one chair). Hotel did not provide WIFI (not even for a fee). Some of the power sockets in the room were not working. The toilet amenities looked to be collected from different places and brands, and we felt that one time use bottles were refilled. The buffets did not have much variety however some of the items in the buffets were good in flavor. We booked directly and I strongly recommend against it. The direct booking was over two times more expensive than the prices given here. Anyway if you are visiting Kataragama sorely for religious matters, this hotel seems like a good place.

Been there before and the standards are being maintained. Quality rooms and toilets, good food, very nice pool. Staff very pleasant and accomodating, including a very late breakfast, after returning from safari.

Nach zwei Jahren Corona-Zwangspause endlich wieder einen geruhsamen und erholsamen Urlaub hier im Hotel Mandara Rosen in Kataragama. Leider ist hier Corona-bedingt nicht alles so wie früher! Doch darüber kann man hinwegsehen denn das Personal ist genauso bemüht wie früher den Aufenthalt so angenehm wie möglich zu machen. Wenn ich Corona ausklammere ist es eigentlich so wie früher ... bis auf die Masken Pflicht! Also Leute wenn es euch möglich ist, ihr eine Möglichkeit sucht zu entspannen und Sri Lanka nicht nur aus der Touristensicht kennenlernen wollt, kommt ein paar Tage hier her. Geht auch mit einer Sri Lanka Rundreise! Ich bin auf alle Fälle froh diese Reise gewagt zu haben. DANKE an die Mitarbeiter aller Bereiche hier im Hotel!!!