蔓達·羅森飯店

Drama! Drama! Drama! I was going to give them 2 star review but then the last minute drama made me change my mind. To be frank, the property is great in terms of location, design, room space, amenities, etc. Surprisingly, against all the bad reviews, we felt the food was great mostly except for one or two dishes. The restaurant staff were great and the food spread was thoughtful and tasted good. They were able to get some good picnic bag for our early morning safari as well. Rest....was the worst I have seen in all my years of travel. The management needs to rethink the staffing. Not one part of the stay was enjoyable because of the issues in hotel. 4 ppl at reception counter, but check in took its own sweet time. Then no coffee sachets in room, so we requested few and they said they will bring. We reminded after few hours and they said they will arrange, only to know from a housekeeping staff that they don't have stock of coffee because of high occupancy. Then the very rude and odd behaviour by pool attendant...refused to give us pool towels and limited to one per family (rest to get from room ourselves )and speaking very rudely. We went to front desk and asked and they said they will provide and pool attendant refused to listen to them as well. The next day similar issues with another family and then we realized that they don't have enough stock for the peak season for both room and pool towels and this recycling. We had booked through a travel agent, so apparently he had spoken to them and they were extra caring about us the second night. However, they felt they had to take revenge, so they held us hostage for an hour at the parking lot when we checked out because of payment issue between them and the travel agent. The travel agent apparently held up payment due to the issue, however they waited for us to get ready and leave the lobby to point out the issue and not earlier. Definitely do NOT recommend this place to stay.

The place was rundown and dirty. I cannot understand how this place is rated 4 stars. It is at best 2.5 stars. The bathroom was a complete disaster. I don’t think anyone has cleaned the bath/shower in years. Everyone else we went with said the same thing. The lighting was terrible making it almost impossible to shave. The patio door wouldn’t lock. The swimming pool was never clear, more like milky. The gym was a rusted rundown mess with broken equipment which seemed it hadn’t been used in years. Food was just ok. All in all a shabby place to stay. I wouldn’t recommend it to anyone.

Worst service in Sri Lanka !! Restaurant was fine but on leaving …… no helpful staff. The room smelt musty and there was ingress of rain during a storm. My husband had to carry three suitcases down two flights of stairs, across a bridge, more steps. I gave HIM the tip for baggage - joking aside, it was dangerous. I went to sign out at Reception “Not here.” “Over there at the kiosk” A member of staff (young boy) stood at the kiosk made no attempt to move so I sat down in the Reception chairs. EVENTUALLY approached the kiosk again to say when they were ready I was ready to leave. At this time around five staff were standing around enjoying my delay. Husband was struggling to get the suitcases in the car. WOULD NOT RECOMMEND. They have A LOT of Coach parties and presumably press them for good reviews. I cannot imagine otherwise how they are so well thought of. If you like Coach parties and rudeness stay here.

Despite the grandiose lobby and restaurant (where funerary music played most of the time) the room was disappointing. There was a dead bug under the bed and the bed was very creaky which woke us both up whenever one of us moved. The fridge was too loud and the shower was weak. Both bedside lights were controlled from one side of the bed only - rendering one of the lights completely pointless. Blackout curtains were on one side of the room but two windows on the other side couldn't be covered meaning light flooded in all night from the rest of the hotel. We found the bar to be closed when it was supposed to be open and sections of steps on the bar level were unlit at night. The coffee shop seemed to be permanently closed. The food in the restaurant was good though and the staff were generally okay but room service was far too slow. Variable Wi-fi only.

We went to Kataragama for the Pooja and religious observances while back. This hotel is located close to the temple, devalaya and other religious areas but not within the city limits, therefore, the guests have the freedom for a calm environment while being relatively closer to the pooja areas. The hotel staff was very knowledgeable on the process in the temple and the devalaya. On our request they introduced us to a guide to assist us in those processes, which was very helpful. Although the hotel is located in a very good location and has a good knowledge of the religious matters (which is one of the main reasons to visit Kataragama), there is a big room for improvement in some areas. The main issue was the poor service. If there were only one or two people in the hotel with poor service, it is a personal issue (issue with that particular employee), however, if majority of the staff is providing an extremely poor service, it is an issue with the management. The staff was friendly. However, we noticed that they lack the training required for hotel staff. One example is that it took them over one our since our arrival around 3.00 pm to prepare our room. Sadly this period was not a busy period either. From what we noticed one family checked out during our stay in the lobby and another was waiting to be checked in similar to us. The room's cleanliness has to improve significantly. Some of the room furniture were broken (e.g. bed, tv, one chair). Hotel did not provide WIFI (not even for a fee). Some of the power sockets in the room were not working. The toilet amenities looked to be collected from different places and brands, and we felt that one time use bottles were refilled. The buffets did not have much variety however some of the items in the buffets were good in flavor. We booked directly and I strongly recommend against it. The direct booking was over two times more expensive than the prices given here. Anyway if you are visiting Kataragama sorely for religious matters, this hotel seems like a good place.

We have booked 5 rooms. Good welcoming and our reservation was handled very well. No welcome drink service. Outside weather was too hot & appreciate welcome drink & a cold towel. Rooms were big and need some attention to maintain the standard. Towels were old. Cleaning was good. Breakfast is average compared to BB package charges. There was fresh papaya juice serve on the table & found fresh fruit also papaya & watermelon only. In the restaurant There we’re Senior manager who was active & interacting with the guests. Other staff not much interacting & there were not much liveliness. Spa was not operating it was closed. Hospitality should be provide service/ experience. At the hotel entrance motor bike hit my car from behind there was no courtesy from the hotel management to see anything to be assist so I found it very poor way of caring the guest.