坎達拉馬遺產飯店的評論

住宿方回覆: Dear Valued Guest,… It’s wonderful to know you enjoyed your stay with us. Heritance Kandalama truly is an idyllic place to relax, where the calm of nature surrounds you and enchanting moments with wildlife bring the experience to life. We’re glad the dining choices added to your visit, and your thought on staying a few days is well noted, there’s so much to experience in and around the hotel. We look forward to welcoming you back for another stay soon. Warm regards, General Manager

住宿方回覆: Dear Valued Guest, …. We’re truly sorry to hear about your recent experience, and we appreciate you taking the time to share your concerns. It is disappointing to know that your stay did not meet your expectations, please accept our sincere apologies for the inconvenience caused. We understand how upsetting it must have been to expect a deluxe lake view twin room and be assigned a different one. This did not reflect the service standards we aim to uphold. To clarify, our twin rooms are indeed located on the lower floors, and while some offer partial views of the lake or overlook the surrounding jungle and mountains, they do not provide the same view as our higher-floor lake view rooms. We also acknowledge your concerns regarding the booking platform and the pricing, and we are looking into this carefully. We will investigate thoroughly with the agent and review the details of your reservation to ensure better clarity in the future. We hope to have the opportunity to welcome you back and provide a stay that meets your expectations. Warm regards, General Manager

住宿方回覆: Dear Valued Guest…. Thank you for your feedback. The natural landscape and visits from the monkeys are part of what makes this location special, and we’re glad you enjoyed the environment. Our design concept leans into a rustic, nature-inspired style, but that should never come at the expense of cleanliness or comfort. If anything in your room felt less than clean, we do apologize. Please rest assured that we will be looking into it and addressing any areas that may have fallen short. We appreciate your honesty and hope to welcome you again. Warm regards, General Manager

住宿方回覆: Dear Valued Guest, … What a joy to read your words. It sounds like you truly experienced the magic of this place, from the sweeping jungle views and early-morning monkey visits to the majesty of Lion Rock in the distance. We’re deeply touched to know this was your favourite stay in Sri Lanka, and even more so that it has you thinking of a return just for this. This says it all, and we are beaming. We’ll be right here, ready to welcome you back. Warmest regards, General Manager

住宿方回覆: Dear Valued Guest ….. What a joy it was to read your beautiful reflections on your stay with us at Heritance Kandalama. You've painted such a vivid picture, from the playful monkeys and majestic hornbills to the stillness of the lake under moonlight, and we’re genuinely moved that these moments resonated so deeply with you. The way you described the evening flute music by the bonfire and your morning encounter with the shy monkeys captured the spirit of what we hope every guest feels: a true connection with nature, serenity, and a sense of wonder. We’re glad you felt that special harmony between the hotel and its surroundings, it’s something we’ve always tried to protect and celebrate. Thank you for choosing to spend your time with us. We hope these memories stay with you and that we’ll have the pleasure of welcoming you back someday. Warm Regards, General Manager

住宿方回覆: Dear Valued Guest… Thank you for taking the time to share your impressions. We're glad you enjoyed the spaciousness and beauty of the suite. We're sorry if the layout of the shower area caused any confusion or inconvenience during your stay. Your comments about the shower design are genuinely helpful and will certainly be taken into account as we continue to review and improve our facilities, potentially including adjustments to shower configurations in future updates. We hope to have the pleasure of welcoming you again. Warm regards, General Manager.