Nice hotel and very friendly staff- the room was clean and overall it was a really pleasant experience in a safe location .
翻譯
Belen S
入住於 2025 年 8 月
獨自出遊
10/10
超棒
發布於 2025 年 9 月 2 日
The guest relations manager Cintia, the restaurant host Thulare, They are born for hospitality. They are everything a guest can ask for.
翻譯
住宿方回覆: Dear 814belens. Thank you for taking thew time to review your most recent stay with us at the Protea Hotel Fire & Ice! Johannesburg Melrose Arch. Thank you for your kind words about Cynthia and Thulare! We're thrilled they provided exceptional service and made your stay special. Their passion for hospitality shines through, and we're grateful to have them on our team! Kind Regards Karabo Kekane. Guest Relations Manager
Monty404
入住於 2025 年 3 月
獨自出遊
10/10
超棒
發布於 2025 年 4 月 29 日
Friendly very professional! Spumelele always with a beautiful smile! She recommended the lamb stew,it was amazing it sure reminded of my mama stew! Great place to have dinner and relax,if future trips arrive I’ll be staying at this friendly hotel Thanks J Seattle Wa.
翻譯
住宿方回覆: Dear Monty404. Thank you for your kind words about Spumelele and your dining experience! We're thrilled to hear that she provided excellent service with a smile. We're also glad you enjoyed the lamb stew, and it's lovely that it reminded you of your mama's cooking! We look forward to welcoming you again and serving you a warm and delicious experience. Kind Regards Karabo Kekane Guest Relations Manager.
Dennis M
入住於 2025 年 3 月
夫妻/情侶出遊
10/10
超棒
發布於 2025 年 4 月 28 日
The room is so homely and the restaurant and bar service is outstanding. We had a problem with our Prokard and the Manager Ms Connie Phakathi gave us all her time to assist until we successfully downloaded our recent Prokard form.Otherwise we would have forfeited our discount voucher. Thank you very much Sister Connie and continue care for others. We will definitely make this hotel our home far away from Limpopo Province.
翻譯
住宿方回覆: Dear L4570YCdennism. We're delighted to hear that you found your room homely and enjoyed the restaurant and bar service! We're especially grateful for Ms. Connie Phakathi's exceptional assistance with resolving the Prokard issue. Her dedication to ensuring your stay was seamless is truly appreciated. Thank you for your kind words and for considering Protea Hotel Fire & Ice Melrose Arch as your home away from home. We look forward to welcoming you again soon! Kind Regards Karabo Kekane. Guest Relations Manager.
Odyssey30826819431
入住於 2025 年 3 月
商務出差
10/10
超棒
發布於 2025 年 4 月 1 日
Unglaublich zuvorkommende Belegschaft, eine fähige Küche, ein gutes Bett, eine heiße Dusche und einen ordentlichen Arbeitsplatz. Darüber hinaus ein Innenhof mit Pool und die direkte Nähe zu vielen Restaurants und Geschäften. Die Anbindung an die M1 ist gut und viele Tourismus Angebote holen direkt am Hotel ab mit einem Shuttle Service. Für mich exakt was ich erhofft habe.
翻譯
住宿方回覆: Dear Odyssey Thank you for your valued feedback. Kind Regards Karabo Kekane. Guest Relations Manager.
訪客用戶
入住於 2025 年 7 月
其他
2.0/10
發布於 2025 年 8 月 17 日
I was twice this year on medical conferences. First time my room I checked in was unkempt, This time , whole night was disturbed by unruly people screening, laughing and shouting whole night. No reaction from hotel. Not recommended. Food was OK.
翻譯
pillowtester
入住於 2025 年 4 月
獨自出遊
8.0/10
很好
發布於 2025 年 5 月 2 日
Bel établissement dans quartier commercial très sécurisé mais le soir c'est mort (pour info). Isolation entre chambres assez moyenne mais le petit déjeuner est somptueux est très complet (limite brunch). Dans mon cas, si je devais revenir, je choisirais le quartier de Rosebank, plus actif et populaire.
翻譯
住宿方回覆: Dear Pillowtester. Thank you for taking the time to review your most recent stay with us at the Protea Hotel Fire & Ice! Johannesburg Melrose arch. We thank you for your feedback as it is valuable to us, thank you once again for choosing to stay with us and we're looking forward to welcoming you back in the near future. Kind Regards Karabo Kekane. Guest Relations Manager.
Marcedônio N
入住於 2025 年 3 月
夫妻/情侶出遊
10/10
超棒
發布於 2025 年 4 月 12 日
Excelente atendimento do pessoal. Boa comida. Bar excelente. Vários elevadores. Local em frente a várias concessionárias de marca chic. Rolls Royce, BMW, etc. Bairro seguro com bares, lojas, etc. Muito bom mesmo. Dá pra tirar muita foto.
翻譯
住宿方回覆: Marced_nion. Thank you for taking the time to review your most recent stay with us at the Protea Hotel Fire & Ice! Johannesburg Melrose Arch. Your feedback is important and valuable to us as we don't look only to meet but exceed our guests' expectation. Thank you once again for choosing to stay with us and we're looking forward to welcoming you back in the near future. Kind Regards Karabo Kekane. Guest Relations Manager.
Sabrina C
入住於 2025 年 8 月
夫妻/情侶出遊
10/10
超棒
發布於 2025 年 8 月 31 日
Experiência alto nível com destaque para o café da manhã excepcional e o gentil atendente Thuso. Bairro seguro e tranquilo. Lekker
翻譯
住宿方回覆: Dear G4679OEsabrinac. Thank you for sharing your experience with us! We're glad you enjoyed the breakfast and Thuso's service. We also appreciate the comment about the safe and quiet neighborhood. We look forward to welcoming you again soon! Kind Regards Karabo Kekane. Guest Relations Manager.
Guide50749988592
入住於 2025 年 2 月
家庭出遊
10/10
超棒
發布於 2025 年 3 月 19 日
Tolles Hotel, sehr freundliches Team - jederzeit wieder! Zimmer sind modern & gut ausgestattet inklusive Safe. Frühstück bietet eine grosse Auswahl. Schöne Poolanlage mit Liegestühlen. Melrose Arch ist eine sichere, saubere Gegend.
翻譯
訪客用戶
入住於 2024 年 8 月
好友出遊
10/10
超棒
發布於 2024 年 9 月 13 日
Vraiment surpris par la qualité du séjour Chambre impeccable , personnel souriant Quartier sans aucun risque Bon resto et shopping Un lieu touristique en Afrique du Sud dans un quartier branché Spa à quelque minutes à pieds avec excellents soins
翻譯
訪客用戶
入住於 2023 年 6 月
商務出差
10/10
超棒
發布於 2023 年 7 月 27 日
Hotel nella zona di Merlos arch. Non molto grande ben curato e pulito. Camera enorme con tutto il necessario. Personale sempre molto gentile e attento . Comodo per breve passeggiata nei dintorni con diversi ristoranti di cucina internazionale e locale a breve distanza. Consiglio
翻譯
訪客用戶
入住於 2022 年 10 月
其他
4.0/10
發布於 2022 年 11 月 29 日
3 of us came here on a work trip, and all of us said the same. Broken toilet - The fix was it dripping all night - Lack of towels in the room, pretty poor breakfast, rooms are really badly laid out with a shower in the room. The service at the bar is absolutely dreadful. The staff couldn't be less interested in serving you. When I checked out and was asked (half heartedly) how was your stay....I expressed how poor it was. "The manager will contact you and, yes I will email you the bill".....I am still waiting for both. Very Very Poor....! I am surprised Emirates Staff stay there - maybe they experience better service.