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5星級

54翁巴斯飯店
4.4/569 評價

54翁巴斯飯店

約翰內斯堡|距離Bus Stop City Sightseeing Johannesburg0.31km
I didn't get to stay at 54 on Bath. I made a reservation online. When I went to apply the loyalty benefit, it would not allow me to do so. I contacted the hotel as per their online instruction to do so. The receptionist, hearing my request, told me she was busy with a client and would phone me back. Understandable. Thirty minutes later no call. I called her back and she said I had to resolve the matter online. I then ask her where on line and she doesn't know, she has to call someone to help. I ask her what the cancellation policy is and she says ”6pm!” I ask her to escalate to a manager. The manager comes online and I tell her about the loyalty issue. She too insists i fix it online, and despite incessantly affirming that my reservation is not reflecting online, she tells me that's where it needs to be fixed. She also tells me she needs to find out what's wrong and will call back. Of course that doesn't happen. I call back and decide to cancel my booking. I ask what the cancellation policy is. I get told as long as it is before 6pm before my day of arrival. When I confirm 6pm she changes it to 12pm ”depending on reservations”. I tell her i wish to cancel my booking now and can she do that. Again, she insists that I go online and cancel the booking. I tell her the reservation is not reflecting online on my account. I send her a screenshot. The screenshot clearly shows ”No reservation for these dates”. She tells me I have the wrong end date 2025. I change the date and still no reservation reflected. Again, she tells me I have to cancel online. Until I INSIST that she does it via telephone, she doesn't. Then all I get is, ”it's cancelled”, knowing she has not made the cancellation but just wants to get me off the phone. So I verify my 100% refund and when I'm likely to get my refund. She tells me it will be returned EFT. I tell her it's a foreign card!! She tells me it will go back on the card. Only when I tell her that I've recorded the conversation, does she say ”sorry”. When I tell her i'm coming on to trip advisor she says- ”i hope you're not going to do that.” 54 on Bath a 5 star boutique hotel!!!!!! I have booked all my clients in your hotel. This is just shocking service. I would have done anything to save the business when the client asked for a cancellation. They didn't even ask me why I was cancelling. So 54 on Bath - here's why. When I am paying the rates I do for a 5 star experience, I don't expect incompetent staff, a website that is dysfunctional and not even an apology. And when we ask for a cancellation, cancel with verification. This is why Trip Advisor is so powerful!

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瀏覽用戶對約翰內斯堡飯店的評價

正在尋找Bus Stop City Sightseeing Johannesburg附近的飯店嗎?比較房價及評論,找到自己的理想住宿。
C.A.G華帝飯店
4.2/513 評價
服務很棒。前台工作人員非常友好,在整個工作中都非常樂於助人。坐落在理想的位置,幾乎所有景點都在幾步之遙-非常方便。實際的公寓也很棒。非常舒適,值得入住。
艾許弗德旅館
4.7/56 評價
I had the most incredible stay at The Ashford Guesthouse. All my needs were taken care of by the professional staff and owner, Megan really attends to all guests needs to ensure a pleasant stay. The aesthetics of the guesthouse gave me a sense of homely comfort like I was visiting my grandparents. And with delicious breakfasts each morning that catered to my vegan lifestyle, I was pleasantly surprised by the lovely spread they provided. The location is also very convenient with Rosebank mall and the zone and the Rosebank market within a 10 minute walking distance. I truly enjoyed my time here and look forward to a future visit. 🌻🌻🫶🏼
約翰內斯堡羅斯班克麗芮飯店
4.1/553 評價
可以改進很多。不是所有的壞,但許多方面需要工作。他們的客戶服務失敗了,因爲沒有溝通,因爲我的房間將進行維修。我16點回來發現我的房間看起來像一個建築工地,只是發現他們試圖更換百葉窗,他們本來可以先溝通,然後我不得不換房間,因爲他們訂購了錯誤的部分。我在16h30有計劃,不得不取消預定的預約,需要在2層之間移動我的物品,麻煩我已經打開了,並安排了我的東西。我被移動的6yh 樓層也有一股令人難以忍受的臭味,只是使他們的胃口鬆了。清潔人員決定在23h00左右打掃,而我們試圖睡覺,我無法理解,他們從來沒有在附近協助,當要求熨斗時,你會等30分鐘以上才來。我甚至不會開始他們沒有爲客人提供吸菸室的選擇。
Hyatt House Johannesburg Rosebank
4.2/562 評價
When hotels claim 'home away from home' you very rarely see/experience it. So many rules pasted everywhere and you mostly feel like you are in a military barrack or a camping expedition designed for unruly teenagers. With Hyatt House, this is NOT the case! From the warm, welcoming smile you get at check in, to the helpful staff, you really feel you are at home. It's a space that lets you be you. Treats you like an adult, respects your space and provides everything you need to make your space yours. The cleaning staff are unobtrusive, the breakfast is healthy, the coffee generous and the shared spaces are convivial. The closeness to the Rosebank mall is a plus! Will definitely be back.
洲際飯店集團的voco約翰內斯堡羅斯班飯店
4.5/571 評價
我帶兒子-25一起來的,位置是最好的特色,設施好乾淨,看起來像新樓,什麼都可以到達,步行即可到達。這個位置是給那些不介意懶的人,只呆在一個位置。或者冒險出去探索。Uber 很容易到達。對於那些想要喝一杯和音樂的人來說,它有一個夜生活,白天有很多食物和購物選擇。納爾遜·曼德拉廣場,梅爾羅斯拱門,以及許多其他經常訪問的景點都位於該地區內。
羅斯班克南方太陽飯店
4/555 評價
酒店有shuttle服務 有兩種一個是去附近的一種是去遠地方的 預訂一定要錄入系統 會打印出來一張確認單 確認好時間地點簽上字就可以了 PPS的司機還是不錯的 如果找不到司機需要電話酒店 有點麻煩 距離rosebank mall走路5分鐘

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