阿爾法聖塔瑞爾聯排別墅飯店的評論

I would like to firstly start by advising we did not attend this property. We have been stuck all snow season in Sydney due to the ever extending lockdown we are currently in. We booked this at the start of the year and we’re advised at the time of booking that it was non-refundable, we went ahead and booked as we thought 2021 would be a much better year than 2020, we never thought we would be in lockdown for 8 weeks with a further 5 weeks to go! I contacted this property to seek a refund or at least move our booking to sometime next snow season! I was advised they won’t be giving us a refund and can only accomodate moving our dates if we come within the next 4 months. Firstly, we won’t be able to come down any time soon as we are still in lockdown!! Secondly, we only come down to jindy for the snow season and that’s what we paid for, snow season accommodation rates! I am so disappointed and will never book this property again and make sure everyone I know doesnt fall into this properties trap.