訂了兩晚,第一晚房間(151)在一樓,遠且不便(7旬長者),空間雖大,但窗有遮擋,令人壓抑,第二晚換至三樓,心情大變,又續訂了一晚。好評是給Miss Arine的,是她的熱心助人改變了這一切。Better not accept Room 151 before you check it. We really appreciated Miss Arnie for her kindness and understanding of our needs. You should be proud of what she did for clients and your hotel as well.
住宿方回覆: Dear Guest,It’s a pleasure to have you staying at The Phoenix Hotel Yogyakarta recently. We are glad you had a wonderful experience with us. We aim to give distinctive experiences to our guests from time to time. We are grateful that you received it during your stay in our heritage hotel and we are so glad you can feel our genuine spirit in serving you. We will share your great comment to the team as a spirit booster and an encouragement to keep making the best effort and service to every guest. More, your feedback was also helpful for traveler whom looking for a perfect stay in Yogyakarta.Nothing makes us happier than welcoming you back to The Phoenix Hotel Yogyakarta for another exceptional and memorable experience. Sincerely Yours,Rulvastina RandyGeneral Manager