Joshua
2023 年 1 月 31 日
Management advertising incorrect bed size and does not respond to your communication during your stay. I booked a queen size bed and got a double bed. Told management (Moor) about the issue and he said it’s the biggest bed they have. Get this, I clarified my need of a queen size bed months before my check in and he said that if it’s still small, he would provide me some sort of a rolling bed. Lies! Not only was it not a queen bed, he also completely ignored my request of a rolling bed when we finally arrived. The hotel itself does not look or feel like a hotel. There’s no reception area, the hallway is dark, and the elevator is so small. Horrible experience. Will never stay here again.
翻譯