Wij zouden hier 2 nachten verblijven maar door de bosbranden in de regio moesten wij op 22 juli hals over kop evacueren. Voor het personeel was dit de eerste keer dat dit gebeurde en ik wil ze een groot compliment maken hoe snel en professioneel ze handelden. Ze bleven rustig en duidelijk ondanks dat zij ook niet meer informatie hadden dan wijzelf. Binnen no time waren alle kamers leeg. Ze hielpen met sjouwen van koffers en bleven rustig en vriendelijk. We kunnen nu alleen maar hopen dat Jasper gespaard blijft van de branden. Dank aan de geweldige medewerkers van dit hotel!!!
翻譯
住宿方回覆: Dear klienDH, Thank you for your kind words and understanding during the recent evacuation due to the forest fires. We appreciate your recognition of our staff's efforts in handling this unprecedented situation. Their professionalism and calm demeanor, despite the circumstances, are qualities we strive for, and it’s heartening to hear they made a positive impact on your experience. We hope that Jasper remains safe and that we can welcome you back for a complete stay in the future. Thank you once again for your understanding and support. Best regards, Koshi (Yusaku Koshisaka) General Manager Mount Robson Inn
stephaniebou1012
入住於 2023 年 12 月
其他
5.0/5
超棒
發布於 2024 年 1 月 1 日
Hôtel bien situé par rapport au centre-ville : pas trop près donc secteur calme mais assez près pour aller souper à pieds ou pour aller se promener et faire du shopping à pied. C'est propre, bien entretenu et le personnel est accueillant, chaleureux et à l'écoute. Le déjeuner est varié et délicieux!
翻譯
住宿方回覆: Dear stephaniebou1012, Thank you so much for taking the time to share your positive feedback about your recent stay. We are delighted to hear that you had a pleasant experience, and we appreciate your kind words regarding our location, cleanliness, maintenance, and most importantly, our staff. It's fantastic to learn that our hotel's location suited your needs perfectly—providing a quiet environment while still being conveniently close to the city centre for dining, shopping, and leisurely walks. We strive to offer a well-rounded experience for our guests, and it's rewarding to know that we have met your expectations. Your compliments on the cleanliness of our facilities and the warmth, attentiveness, and welcoming nature of our staff are truly appreciated. We are proud of our team, and your positive comments serve as motivation for us to continue delivering excellent service. We are also pleased to hear that you enjoyed the variety and deliciousness of our breakfast offerings. We continuously aim to provide a diverse and satisfying culinary experience for our guests. Your feedback is invaluable to us, and we look forward to the opportunity of welcoming you back for another enjoyable stay. If there is anything specific you would like to share or if you have any suggestions for improvement, please do not hesitate to reach out. Once again, thank you for choosing the Mount Robson Inn. We appreciate your patronage and hope to have the pleasure of hosting you again in the future. Warm regards, Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 780-852-3327. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Koshi (Yusaku Koshisaka) General Manager Mount Robson Inn