雅加達蘇迪曼住宿飯店

這次來到雅加達旅遊第一次選擇這間飯店的2房1廳的房型，整體感覺非常棒，設備也相當新。前2天因工作我與老婆選擇入住1房的房型，房間也有陽台外面的視野非常好，可從高處看到整個城市，然後在之後小孩也來到了雅加達與我們會合後，我更換到2臥房的房型住4天，所以一共在這間飯店住了6天。 而要從1臥房更換至2臥房的房間時間中因必須等待到下午2點才能入住，飯店非常貼心的讓我們待在原本的房間等待到2臥房可以入住的時間，而不是要我們於中午12點先離開，這點非常的貼心，而且為了不讓我們等待太久特別幫我們升級房間等級，然後也是同樓層，這讓我們在轉移行李的過程非常輕鬆與容易。 整體入住體驗非常棒，之後如果要在到訪雅加達，我還會選擇入住這間飯店。 唯一的缺點是，雙人床的下骨架似乎有損壞，在上床與下床還有在床上翻身時，床會有很大的聲音，滿困擾的。

那裏的前台有非常好的招待,熱情的問候和微笑。也爲您提供並建議您選擇,不要推您。豎起大拇指爲他們的前台。我們不要求客房保管,最終他們打電話給我們,聯繫我們檢查我們是否需要任何設施,這讓我們感到驚訝,他們的服務很好。酒店有一層證券,他們會檢查進入他們的場所的汽車/出租車,這讓我感到安全。如果你想買一些雜貨,外面有一些超市,步行距離,但請期待道路不是那麼適合在路邊散步,因爲有很多汽車和摩托車。房間配有廚房,我們可以做簡單的烹飪(前提是你有雜貨)。.如果我再次回到雅加達,我會住回同一個酒店..

感謝您的良好體驗!房間很乾淨,很大,位置也很好~工作人員超級友好,他們也裝飾了我們的房間!會再次入住~

來過幾次....,從來沒有讓我失望...,我總是對所有工作人員試圖滿足我要求的方式感到滿意,甚至這次他們升級了我的房間... 這次,,我真的花時間享受他們提供的所有設施,從游泳池到桑拿.... 而且也關閉到一個商場,所以更容易找到食物或者只是搶一兩件東西.... 所以,我肯定還會和家人或朋友再次來這裏...

飯店乾淨整潔，員工熱情友好，價格也合理，對於五星級飯店來說，我住得很滿意。 飯店離雅加達主幹道稍遠，周圍建築密集，視野比主幹道沿線的飯店略差。 早餐選擇豐富，但感覺比我之前在雅加達住過的另一家酒店略遜一籌。

雅加達香格里拉從不讓人失望時尚的merch,給孩子們的神奇泳池,周圍都是真正的5-star服務。👕🏊♀️🌟#LuxuryWithHeart

落了個杯子在房間，打電話給前台讓她給我gojek送過來，留號碼用的中國電話讓她➕86區號，老是不等我念完後面四個尾數就開始插話。説了中國號碼沒有印尼號碼硬要我給印尼號碼，作為五星級酒店的前台，不僅服務不行英語也不行，我真服了

這是我第一次去印尼，沒想到會在飯店有這麼可怕的經驗， 一開始房間進不去，後來發現居然是已經有人入住的房間。有一位男服務生的應對非常的好。 但我還是對於差點進到有人的房間感到很驚恐。 後來換了一間，冷氣非常不涼，後來飯店有幫我換到高樓層的房間。 但隔音很不好，外面的聲音太吵，一大早（五點多）就會被吵醒，不只住客很吵，連飯店走廊的古典音樂都很大聲。 雖然整理來說體驗非常不好，但我還是很感謝幫我處理的男服務生，他的應對讓我安心一點。所以服務的星星是給他的！

美麗的酒店和附近區域。非常親切的工作人員和良好的位置。

We stayed for 1 night just want to experience. Room was clean, room service food was excellent, the 4/5 is scored for Housekeeping team on the floor, very polite and helpful. The only one thing we were not pleased about was the fire test. My partner and I work in the hospitality industry which we fully understand how fire test works in every hotel. However, this hotel did not organize or train the staff well to handle the test. Upon arrival, there was no information provided about the fire test. No letter in the Reception nor in the Room. The fire test starts at 11am on the check-out date, it was beeping not consistently and very short at first. I noticed that was probably fire test, me and my partner casually talked about that for couple of minutes. Until gradually it has partial announcement (it was on and off, a phrase was announced and being cut off half way that kind of thing), even though we understood that might be a fire test by experience. I decided to call down and confirm - the staff said, ”this is a test for your room and will last few minutes”. The statement was not nice as if I'm not experienced enough, I might think that the fire alarm might have issue in my room particularly. 10 minutes later, the announcement and siren starts heavily, while my partner finished his shower and started his phone call with business partner. He tried to last for 5 minutes and eventually he has to finish the call and call down again to Reception. All the above has gotten us confuse for 25 minutes at least. I told my partner that we should get going. We went out of the room, as previously we decided to go swimming and asked for late checkout since early morning - we wanted to take the lift which it was out of service due to the fire test. There was no one on the floor at all (usually there will be staff on every floor to check the fire door but it was not the case). We walked down to the staircase from level 8. Until level 3, we saw that there were signs for evacuation route (not clear). Also we saw that there was a big Cordless Drill/Driver left in the middle of the staircase. That looks so scary. My partner is already furious, he needed to jump pass that thing and see which path we should go next. As much as I'm usually more understanding and calm than my partner, I started to feel this is very upsetting. Luckily we are not with our little one. This is health and safety on your staircase in the middle of the evacuation route! There were few doors left open to some kind of construction side on level 3 and 2 that was easily accessible by anyone. Until we managed to walk to the lobby, all the staff looks very chill. No one even standing close to the staircase to explain (when the lift is out of service and you would expect there are guests coming down from staircase). We managed to speak to the Front Office Manager and was told that it was a last minute fire test that organized less than 24 hours. We work in the same industry and clearly know which department should be responsible for what task. 24 hours is very adequate to get last minute things prepared, if not, communication problems should be looked into - with all due respect, but that speaks a lot of the leadership of the Head of Operations. How could you have a 25 minutes fire test happen, before the guest check-out time (starts from 11am), with multiple unsuccessful attempt to get the siren and announcement clearly done, engineering equipment blocking the way which luckily that was turned off. The only one thing that I was glad was that we were not experiencing a real fire situation. As otherwise, experienced like us, I will have no clue if we can escape on time. All in all, we have passed the feedback to the FOM and hopefully this will be looked into and discuss further for the future process how to carry out a proper fire test. Other than this, everything else was excellent. We would still consider to come back again but might just request for low floor as in case.