柳生莊日式旅館

I DON’T recommend this ryokan! It fails to deliver the quality of service that matches its pricing. Firstly, having a few bugs in the room might be tolerable, but finding them emerging continuously from the futon and mattress is unacceptable. Around midnight, bugs resembling termites started appearing from the bedding. We had no choice but to call front desk for assistance. Despite their efforts, the staff couldn't contain the infestation. Instead of offering a room change, they simply replaced the futon and mattress. Having stayed at luxury hotels worldwide, I've never encountered such an issue with bugs in the bed. This is intolerable, and the hotel’s response was inadequate and disappointing. The quality provided does not justify the cost. I have stayed at many onsen ryokans in Hakone and Izu, where the occasional insect might enter through the window, but the bedding has always been clean. Even at less expensive hotels, I've never experienced anything like this. It was extremely unpleasant. We couldn't rest or relax here. Even after the bedding was changed, insects occasionally appeared on the floor, and we spent the night worried they might crawl back into the futon. This is not the standard I expect from a luxury establishment like Yanagi no Sho. I am deeply disappointed. Telling someone that I had to call staff at midnight to deal with bed bugs would make it seem like I was staying at a roadside motel. The next morning, I voiced my complaints to the hotel’s general manager, who offered apologies but no substantial compensation. I recorded videos and took photos of the bugs on the bed. I won’t be returning and will advise my family and friends to avoid this place. Moreover, the onsen’s cleanliness was also a concern. The outdoor bath had leaves and insects floating in it, and the bottom was littered with dead bugs. I even took a photo of a large spider in the indoor rest area. Finally, the dinner was underwhelming and not worth the price. Despite hearing high praises about the food at Yanagi no Sho, the meals at other ryokans in Hakone and Ito, which cost half as much, were far superior. The only satisfactory aspect was the polite and attentive service from the dining staff. They were very courteous and meticulous in their service. The overall ambiance of the hotel was decent. I hope my unpleasant experience was an isolated incident.

這是我一年來第一次與家人一起拜訪。這次我住在梅野。我可以走到竹子覆蓋的邊緣，一邊放鬆一邊聆聽河水的流動。在華麗的石砌房間裡，我可以從露天浴池欣賞河水的聲音。這頓飯我也很滿意。中井先生也是一個非常令人愉快的人，我們度過了一段美好的時光。