Myself and partner stayed for 4 nights. Before arrival, I received regular emails from the hotel and they told me they would be giving us a lovely room as I informed them it was our anniversary and we are excited to visit Istanbul. We arrived at the hotel quite later than expected due to our flights getting delayed. We were shown to our room and it looked nice, but I must admit I was expecting more. But it was clean and the view outside was beautiful. We could see all the landmarks and a lovely view of the Bosphorus. We went out to explore and came back to the hotel around 10 pm. We decided to have a drink in the lobby. The lady instructed us we must pay cash for our drinks. This seemed odd, but we paid in cash. When we took our drinks and sat down within 5 minutes later a couple paid for their wine, and the same lady had the card machine to take card payment. I called her over and she seemed reluctant to acknowledge me. After my persistence, she asked how could she help me. I asked why we were forced to pay in cash and those guests had just paid with a card. She walked away and the manager came over. I told him we were guests at their hotel and what had happened. He explained the machine wasn’t working when we wanted to pay, but it is working now so if we wanted to we can now pay by card. We didn’t bother to do this as I wanted to understand the reason. It did seem they wanted cash payment in case we did a runner…also strange how the machine suddenly worked 5 minutes later. It did annoy and upset us both as we didn’t believe the explanation. When we went up to our hotel room we noticed a bad smell. We didn’t notice this earlier, but my partner described it like a perm solution (Not pleasant at all). In the morning we called reception. Housekeeping came up and they were unable to speak English. They went into the bathroom and filled up the air spray dispenser. I called reception and was baffled that this was the fix. I explained that there is clearly a more underlying issue and that masking the smell will help, but not resolve the issue. The next day reception was very helpful and they moved us to a nicer room with a better view. However, no air freshener in the bathroom so this is not consistent in all rooms. This makes me think we were deliberately given a bad room, despite their promise of a lovely room for our anniversary. There were lots of positives though. Some of the staff are very polite and helpful. (not all of them. We found some to be quite rude to us) The staff on the front desk were always so friendly and nice. The staff during breakfast were also very friendly. Although they don’t all speak English I had some difficulties determining if there was meat in a specific food item. So if you have allergies there could be a slight risk here. Something I think the hotel needs to resolve. But the food during breakfast was fantastic. So many options and the food was always varied and fresh. The hotel itself
I arrived at 2 a.m. The Arabic speaking night receptionist was very welcoming at first. He charged me $40 and it was a decent price. I paid him $100 while he promised to return $60 in the morning. As I asked him to give me back my $60 in the morning while checking out, he took me to a nearby currency exchange store and he gave me back a damaged $100 and he insisted that that’s the one I gave him - he said that I gave him “fake money”. I’ve given him a brand new $100 bill and was very aware of that -because on every international travel, I make sure to take new bills to avoid any issues. I called the police and they kindly showed up to assist but the owner kept insisting, and he didn’t agree to review the footage from CCTV. I missed my flight because of them and he even insisted to pay him extra $40. This place is a huge scam! Beware. I traveled all the three continents and I never ever faced this situation before. I’m filing a lawsuit against the hotel soon using a Turkish law firm just for the sake of making people more aware of the fake owner and workers.
I stayed 2 nights at this hotel for a business trip along with my wife. I found the hotel very neat and clean, located not more than 5 minutes to Taqsim Sq. Staff were so polite and friendly, trying to resolve our issues all the the time. The hotel will be much better if the offer the breakfast in future; but, they are very good when comparing the other hotel prices.
貝西克塔斯 | 距離Orallar Civi Tel Insaat Malzemeleri9.3km
坐落在貝西克塔斯,伊斯坦堡博斯普魯斯瑞士飯店在伊斯坦堡佔盡地理之宜。包括Museum of Painting & Sculpture、Milli Saraylar Resim Muzesi和貝西克塔斯都在短距離內,入住飯店的旅客在該地區遊覽會很方便。所有極具特色的客房都配備有國際長途電話,讓您感受到更加貼心細緻的入住體驗。電熱水壺和咖啡壺/茶壺可供使用,便捷的客房設施定能讓您倍感舒適。浴室內提供24小時熱水,讓您感受到賓至如歸的享受。您可以在大廳吧點上一杯,在優雅的氛圍中小酌一番。貼心的送餐服務可以滿足那些喜歡在私人場合進餐的旅客。飯店周邊的美食也等待著您的探索,Karakoy Gulluoglu(Karaköy Güllüoğlu)(麵包甜點)會供應一流的推薦美味Assorted Baklava,Rumist Cafe & Art Bistro(西餐)和Neolokal(西餐)也會讓您大吃一驚,定會對烤雞肉串和烤羊小腿讚不絕口。飯店種類繁多的休閒設施能為每一位下榻於此的您創造多元化的休閒空間,這其中包括按摩室和室內泳池。飯店設有會議廳和商務中心,為旅客提供高品質的商務服務。顧客如需兌換貨幣,飯店會為您提供外幣兌換服務。
訪訪客用戶Hayrettin and Serdar at the hotel's restaurant gave us incredible service and hospitality immediately upon our arrival and during our first meal in the city. What a wonderful first impression of the hotel and Istanbul. The food, wine & dessert were super delicious!
HHereThereIt was a stopover for catching another flight the next morning. It was about 20mins away from the airport. However, please do not expect Resturant or small shops around. This is a rural area that you can still see donkey car on the street. It’s really just for longer layover that lounge doesn’t provide sleeping room (lounge sleeping room provides within 9 hours layover only).
Cleanliness: acceptable
Service: don’t expect too much
Location: only good to the airport. No restaurants and convenience stores surrounding (walk 20mins uphill to get it)
Bed: not fluffy, almost hard but able to sleep
Bathroom: provided amenities and hot water
Aircon: working but cannot adjust temp
Complementary water: 2 bottles
Slipper: not provide
AAyhanEs war diesmal wunderschön. Ich könnte nur Gutes schreiben, besonders über die Reservierung. Die Dame Ayşenur war einzigartig und sehr hilfreich zu jeder Zeit. Auch Sehla und Aras von der Rezeption reagierten sehr schnell, falls es irgendwelche Probleme gab. Das Housekeeping-Team mit Derya, Fatma, Nermin, Selma, Hatice und Yusuf war ebenfalls einzigartig und hat unser Apartment jedes Mal sehr sauber gemacht. Alle waren sehr nett.
Auch im Restaurant und Frühstückssaal waren die Mitarbeiter, Ali, Barış, Mihriban und Ceren, super nette und fleißige Leute. Ich kann dieses Hotel nur wärmstens weiterempfehlen, es ist rundum super. Vielen Dank an alle, von der Familie Baycan.