Stayed 4 nights and most of the staff are fantastic, two of them are a bit weird. We had two rooms but one had issues with the heating pipes ticking but was offered another room but declined. Beds are terrible. Pillows available are soft and hard option. Breakfast is fantastic. Only negative is the areas streets are bollard controlled so some taxis can't get in and end up dumping you bit of a walk away.
Staff were always helpful, our room was comfortable and service was excellent. I would recommend the Hotel. It's location is within easy walking distance of many top historic sites and great public transport close by too.