The hotel is just ok. We won’t be staying there again - much better hotels in the area. They charge a fee for early check in even if the room is available. Also for a late check out if desired. The free breakfast was terrible - cold eggs and cold potatoes. I was afraid of food poisoning so we ate elsewhere. The room and lobby need updating. Not appealing.
翻譯
George
入住於 2023 年 10 月
家庭出遊
3.0/5
發布於 2023 年 10 月 13 日
Centrally located in La Jolla village, the Empress is a good hotel for a long or short stay. It's a few blocks from the ocean and close to several restaurants and bars.
The staff is very nice. Towels were replaced daily and trash was emptied.
I was surprised that the bed was never made or the carpet vacuumed during our 5 day stay.
It's a good thing we're not messy!
翻譯
Richard
入住於 2023 年 9 月
商務出差
3.0/5
發布於 2023 年 9 月 29 日
The first room I checked into was marked as ready and cleaned. When I walked in, the blankets were on the floor and trash everywhere. It was far from a room that was ready. The second room I switched to, didn't have soap, only shower gel. I just accepted it because it was late and not too big of a deal. However, this just goes to show the lack of attention to their actual jobs. The hotel was also very dated with loud fans that were left on in an empty room either next or below me that reverberated. I was there only to sleep for a couple nights only so didn't take it up with management. Front door staff were very courteous though and appreciated their customer interactions.
The property is perfectly located, renovated, and the staff was very friendly and efficient. Parking can be challenging but they have complimentary valet so you can pull up to the front door, have your bags taken if you wish, and they whisk your car away! The building is older and there were some water damage issues, which they thanked me for pointing out and were going to repair.
Bed was comfortable, bathroom average, no balcony or view and no swimming pool or hot tub. Great location to shops. Coffee and microwave awkward placement.Friendly staff.
翻譯
Ann
入住於 2023 年 5 月
家庭出遊
3.0/5
發布於 2023 年 5 月 9 日
I would say this hotel is like “Lipstick on a Pig”. Nice hotel but when we got to the room the toilet dosnt flush and the water kept running. After talking to the extremely nice man at the desk we learned that the owners do not invest in any service (pluming/ AC) after 8:00 Pm. So if anything. Breaks your stick with it! We had to check out and find a new hotel at 9:00 Pm at night in La Jolla when my daughter had 2 hours to finish work on a computer. Sounds like this stuff happeneds a lot. Go down the street to the hotel called the “ Inn by the Sea”. It was very nice and had a balcony. And free coffee. And go to the Cottege for breakfast the best breakfast I have had ever!!