我在抵達酒店的時候經歷了一場完全沒有預計到的暴風雪，在駕駛過程中非常緊張，很擔心遇到意外，我的所有行程也被打亂了。在抵達酒店時我和前台工作人員反映了這個情況，當我展示暴風雪的照片時，一位坐在旁邊桌子的工作人員（我猜是大堂經理或者是翻譯？）竟然告訴我雪景很美，我當時就感到很震驚，他們絲毫沒有為旅客的安全表達任何關懷。我在後續提到因為大雪的原因需要提前check out的時候，他們的態度也是非常負面的，當然我最後也浪費了一天的房錢。其他的員工都很友善，衹是那位坐在大堂的女士非常糟糕。Upon arriving at the hotel, I encountered a completely unexpected blizzard. Driving through it was extremely nerve-wracking, and I was deeply worried about potential accidents. My entire itinerary was thrown into disarray. When I arrived at the hotel and explained the situation to the front desk staff, I showed them photos of the blizzard. To my astonishment, an employee sitting at a nearby desk—I assume it was the lobby manager or a translator?—actually remarked that the snowy scenery was beautiful. I was utterly shocked. They showed absolutely no concern for guest safety whatsoever. When I later mentioned needing to check out early due to the heavy snow, their attitude was extremely negative. Naturally, I ended up wasting a day's worth of room charges. The other staff were all friendly, but that woman sitting in the lobby was terrible.
