韋斯特賽德羅塔納中心飯店的評論

住宿方回覆: Dear Valuable Guest, Thank you for your kind words and for sharing your wonderful experience with us. We’re delighted to hear that Mr. Hakan Sarı at the front desk provided exceptional service and left such a positive impression on you. Your appreciation means a lot, and we will ensure that your compliments are shared with him. We are thrilled to have been able to contribute to your satisfaction and look forward to welcoming you back for another exceptional stay. Kind regards, Halenur Savaş Guest Relations Supervisor

住宿方回覆: Dear Valuable Guest,Thank you for sharing your feedback with us. We're glad to hear that you found the room comfortable and enjoyed the breakfast.We understand that the traffic and transportation to the nearest subway station might have been inconvenient, and we appreciate your understanding. Your comments are valuable to us as we continually strive to enhance the guest experience.We hope to welcome you back in the future and provide an even better stay.Kind regards,Halenur SavaşGuest Relations Supervisor

住宿方回覆: Dear Guest, First of all, we would like to thank you for taking the time to share the details of your experience. We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul. We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name. Once again thank you for your visit and we look forward to welcome you back again in the not too distant future. Pelin Deniz Guest Relation Supervisor Kind Regards,

住宿方回覆: Dear Valuable Guest,Thank you for sharing your feedback. We appreciate you highlighting the convenience of our location, although we understand that accessibility without a car may pose a challenge. We will make sure to provide clearer transportation information for guests who do not have a vehicle.We also value your comments about the breakfast, and we’ll review our offerings to ensure we can provide a more satisfying experience for all guests in the future.We hope to have the opportunity to welcome you back and improve your overall experience.Kind regards,

住宿方回覆: Dear Valuable Guest,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, including the moldy bathroom corner and the delay in addressing the safe issue. We understand how frustrating this must have been, and we assure you that we are addressing these concerns to improve our facilities and maintenance service.Regarding the location, we will make sure to provide clearer information to guests about nearby transport options to avoid any confusion.We value your input and hope to have the opportunity to provide you with a much more enjoyable experience in the future.Kind regards,

住宿方回覆: Dear Guest, First of all, we would like to thank you for taking the time to share the details of your experience. We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul. We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name. Once again thank you for your visit and we look forward to welcome you back again in the not too distant future. Pelin Deniz Guest Relation Supervisor Kind Regards,

住宿方回覆: Dear Guest,Thank you very much for choosing Centro Westside By Rotona Hotel and sharing your valuable comments with us.We would like to express that we are genuinely sorry for this situation experienced during your stay. Your comments are always guiding us on our path to continuously improving our services and guest satisfactionWe look forward to the opportunity to welcome you back and to show you our services at their best.Yours sincerely,Hotel Management

住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback with us. I’m truly sorry to hear about the issues you encountered during your stay. What you’ve described is certainly not up to the standards we strive to maintain, and I can understand how distressing these experiences must have been.I apologize for the cleanliness issues you found in your room and the inconvenience caused by the TV turning on by itself. This is not typical of our service, and we will investigate the cause of this malfunction to ensure it does not happen again.Additionally, I regret that you had difficulty reaching the front desk during the night. We will review our communication systems to prevent such problems in the future.Your safety and comfort are our top priorities, and I appreciate you bringing these matters to our attention. Thank you for giving us the opportunity to address these issues. We hope to have the chance to provide you with a better experience in the future.Best regards,Rabia ÖztürkGuest Relations Supervisor

住宿方回覆: Dear Guest,Thank you so much for your kind words! We’re delighted to hear that you enjoyed our friendly service, the quality of the food, and found our pricing reasonable.It’s also wonderful to know that you appreciated the beautiful scenery. We take great pride in offering a pleasant and memorable experience for our guests, and your feedback reassures us that we’re on the right track.We look forward to the opportunity to welcome you back and provide you with another exceptional stay.Best regards,Hotel Management

住宿方回覆: Dear Valuable Guest,Thank you for your feedback. We are glad to hear that you were satisfied with our front desk service and the room quality. We apologize for the inconvenience caused by the nearby construction site and the noise from the surrounding area. We understand that this may have impacted your overall experience and appreciate your understanding.We are continuously working on improving our amenities and services to provide a more comfortable stay for our guests. We hope to welcome you again in the future under better circumstances.Best regards,

住宿方回覆: 親愛的客人， 首先，我們非常感謝您花時間分享您的入住體驗。我們謹通知您，您的光臨對我們整個團隊來說確實是一種榮幸，我們很高興有機會在伊斯坦布爾羅塔納中心西區酒店歡迎您。我們很高興得知您在入住期間對我們飯店的設施以及我們團隊的服務感到滿意。您可以確信，我們會很高興與您提到的我們的團隊成員分享您的善意讚美。再次感謝您的光臨，我們期待在不久的將來再次歡迎您的光臨。 Pelin Deniz 賓客關係主管 親切的問候，

住宿方回覆: 尊敬的客人， 感謝您抽出寶貴時間分享您在我們酒店的正面體驗。我們很高興聽到您發現房間非常乾淨、價格合理、設施新。很高興得知您對服務感到滿意並讚賞房間升級。 感謝您理解最初尋找酒店的困難，我們將繼續努力提供明確的指示，讓我們的客人更輕鬆地找到酒店。 如果您有任何進一步的回饋或需求，我們隨時為您提供協助。我們期待您再次光臨，享受另一個完美的體驗。 此致， 飯店管理

住宿方回覆: Dear Guest,Firstly, we would like to thank you for choosing our hotel.We are sorry we were not able to provide you with the quality of services you deserve.Once again thank you for being our guest and we are looking forward to having a pleasure of welcoming you to our hotel again soon.Kind Regards,Hotel Management

住宿方回覆: 尊敬的客人， 感謝您花時間與我們分享您的回饋。 我們期待將來再次為您服務。 我們的首要任務就是讓您滿意。 親切的問候， 飯店管理