我在伊斯坦堡迪萬酒店 (The Divan Istanbul) 的住宿給我留下了複雜的感受。雖然該酒店標榜自己是一家五星級酒店,但我的經驗表明,它可能更符合四星級標準。服務是任何頂級酒店體驗的關鍵方面,但不幸的是,服務未能達到預期。
抵達後,接待人員的消極態度讓我很不舒服。接待員並沒有給予人們期望的熱情歡迎,而是似乎更感興趣的是與客人交談而不是與他們互動。這種氣氛讓我在整個住宿期間都感到很不舒服。此外,工作人員對英語的掌握程度參差不齊,導致在處理簡單請求時經常出現誤解。對於一家聲稱提供五星級服務的飯店來說,缺乏清晰的溝通並不是人們所希望看到的。
這些服務問題掩蓋了酒店的任何潛在優勢。真正的五星級體驗是由與飯店實體屬性相輔相成的頂級服務定義的,但在這種情況下,飯店卻缺乏這種服務。雖然飯店可以提供不錯的設施和精緻的外觀,但如果沒有相應的卓越服務,它就不能真正稱得上是五星級飯店。
總而言之,儘管 The Divan Istanbul 擁有高端酒店的框架,但其服務缺陷阻礙了其充分發揮這一潛力。對於那些希望在伊斯坦堡享受可靠的四星體驗的人來說,它可能符合要求,但如果優質服務是您住宿的首要考慮因素,那麼考慮其他選擇可能是明智之舉。
Everything about rixos tersane hotel is just exceptional.
The staff is so polite helpful and welcoming.
They made our stay exceptional staying at the hotel was just like a dream. We love how they arranged work shop for the kids for the whole day.
i really can not describe how much we loved every minute of our stay in the hotel and how we loved the everyone in the staff espically Mr.Volkan who was really helpful with our stay if we decide to stay again in the hotel it is beacuse of Mr.Volkan, he’s so welcoming thoughtful and kind person thank you very much for your service.
And thank you to the lovely amazing wonderful Ms. Kayan and Ms. Shayma thank you for being so kind and wonderful with our baby and the recommendation for kids activities.
The property is beautiful and the service was impeccable. Appreciated their focus on safety and comfort.
restaurants were terrific and offered different experiences. Spa facilities are exceptional with great service.
Definitely recommend the hotel 2000%
訪訪客用戶An excellent option for a fully serviced luxury stay. Wonderful and helpful staff, excellent facilities (two pools, on site supermarket, room service, thorough daily cleaning, coffee shop, restaurant, 24 hour security in the lobby, taxi rank, gym, spa, pharmacy), great views. Elegant décor. The staff always go out of their way to resolve things and help, even when it's not necessarily in their job description. Five stars.