Everything about rixos tersane hotel is just exceptional.
The staff is so polite helpful and welcoming.
They made our stay exceptional staying at the hotel was just like a dream. We love how they arranged work shop for the kids for the whole day.
i really can not describe how much we loved every minute of our stay in the hotel and how we loved the everyone in the staff espically Mr.Volkan who was really helpful with our stay if we decide to stay again in the hotel it is beacuse of Mr.Volkan, he’s so welcoming thoughtful and kind person thank you very much for your service.
And thank you to the lovely amazing wonderful Ms. Kayan and Ms. Shayma thank you for being so kind and wonderful with our baby and the recommendation for kids activities.
The property is beautiful and the service was impeccable. Appreciated their focus on safety and comfort.
restaurants were terrific and offered different experiences. Spa facilities are exceptional with great service.
Definitely recommend the hotel 2000%
訪訪客用戶An excellent option for a fully serviced luxury stay. Wonderful and helpful staff, excellent facilities (two pools, on site supermarket, room service, thorough daily cleaning, coffee shop, restaurant, 24 hour security in the lobby, taxi rank, gym, spa, pharmacy), great views. Elegant décor. The staff always go out of their way to resolve things and help, even when it's not necessarily in their job description. Five stars.
FfatinahI paid in advance for 2 nights as I had to check in at 8am on the 2nd day. Considering my booking started the night before, I arrived at the hotel after a long flight, expecting to be able to check in immediately. It ticked me off that the hotel has not prepared my room when I arrived. I was informed to wait for an hour for them to clean. They first blamed me for not telling them that I was checking in late even though I've already paid for the night before 2 weeks in advance. They only apologized when my face started to show annoyance. Granted, they offered to transfer me to another hotel which is around 15min away, but I declined as it was older.
While cleanliness passes the basic checks, the walls are very thin and I could hear a couple doing the deed very loudly (I can still remember the woman ******* like nobody's business and it disturbs me). Not suitable for families with children.