NNigelThis is a refurbished Sheraton hotel. Everything is nearly refurbished, not lifts - dire!! Reception is on the 2nd floor which is bizarre and not sure why. The restaurant is pretentious and expensive, plenty of better dining options nearby. Room was nice but not worth the price paid. Not sure what boutique means but if it's fancy cushions and a limited coffee machine you're after, this applies. Hotel is in a weird triangular shape and hard to navigate(loads of dead ends). PR is not cheap, and this hotel is in a great harbour location in old San Juan, however in my opinion very overpriced. Breakfast was OK but spoilt by unnecessary staff grovelling with coffees and orange juice. If I can pick up a plate, I could help myself to the above. Signing a piece of paper to say we are having breakfast, when we have been checked in, 2 or 3 forms/lists checked and then shown to our table is OTT and unnecessary. Unlike to return or recommend.
訪訪客用戶The modern washing/dryer machines are not usable due to wireless network issue, and hotel could not fixed it and we have to use the neighbor hotel’s coin laundry machine to wash our clothes after great outdoor activities.
The breakfast is included in the booking but waiter still print bill for us and caused some confusion, it is better to explain it earlier in a clear way to let customer understand , I saw several other customer also asking the bill.
Front desk is nice and help us to keep the luggage after checkout so we can visit the nearby freely before actually leave the hotel to airport.
訪訪客用戶The staff was overwhelmingly wonderful. The beds and pillows were incredible (I'd love to order some of those pillows!) Location was great, a few blocks from anything you need, beach, restaurants, etc. Restaurant attached was wonderful, and recommended restaurants in area were fantastic. Safe neighborhood.
The hotel is in the midst of a merger with the hotel next door. That was a bit confusing for the taxi driver.
The only negative was the elevator was not functional to catch on the way down. So, we had to walk down 4 flights, without a railing. I have bad knees and feet, so this was difficult. And we limited the number of times we had to go down the stairs, which cramped our style.
They apologized up and down about the elevator, but, there was no offer to help with the bags or to at least help with the elevator the last morning.
I recommend providing they fix the elevator, put in a railing in the stairwell, and offer assistance with bags under these sorts of circumstances.
DDermasLa Terraza is a nice boutique hotel in old San Juan and located great. We had a balcony suite, and it was surprisingly clean and spacious. We had to ask for towels each day, but those at the desk were very kind about getting us what we needed. The pool looked like a large infinity in the picture, but really it was a tiny wading pool...the rooftop terrace was lovely and inviting for a midnight rendezvous. We wish the bar was open or the drink machine worked, and it would've been nice.
The breakfast was delightful and homemade...and there was always coffee or tea available.
I would definitely stay here again for its quaintness and location. We had a fine stay.