The reason I gave lower score on service was that I booked this room specifically because it was
“1 King POOLSIDE ROOM - DIRECT POOL ACCESS”
And I got there late, like minutes before 11PM but booked room around 7PM. The man at front desk was kind and quick and gave me my cards for suite saying 3rd floor. When I got into suite I gave my son a bath and then went to look out window and saw the parking lot. I was like ***. So I called front desk and lady answered and I was like *** and explained it and she apologized and said that the suite I was supposed to get had plumbing issues so they ‘upgraded’ my suite instead. Saying it’s the executive suite which is much bigger (online cost
$5-$10 more than one with poolside/pool access). I asked if it was really an upgrade if it didn’t have access to pool? Again she apologized, and I said well I think I should have been called or emailed stating that after booking and given the option to have a refund or choice of ‘upgrade’, or at the least those offers when I came to front desk! Not go to suite without telling me and me getting settled bathing my son before noticing ***. Was not impressed by that at all as I would’ve asked for refund instead since I booked it for that specific purpose, direct pool access.
Aside from that upset the suite was incredibly nice, could’ve used a box of Kleenex for each room, but everything was clean and they let me do a 12pm check out (not free obviously). Breakfast was included and it was buffet/continental that was so much better than expected and really great with many many options. All the staff were nice and friendly.
Aside from not being told about my suite being unavailable and not given option for upgrade or refund both at time of booking AND at front desk when checking in, I would’ve given 5star rating. The location would be ideal if I was travelling to Winnipeg given how close it is to airport, but I live here so it not being closer to home is not ideal, which any hotel around the airport would’ve rated that the same.
Photos of room I should’ve got though layout was the same, but the view was not.
在機場西假日酒店享受寧靜輕鬆的住宿!熱情友好的服務,寬敞且一塵不染的房間,特大號牀上的絲質牀單和一流的設施。儘管發生了大流行,我們還是可以使用該池-高效且公平的註冊過程使我們每天獲得1個小時(可能還會更多)。歐陸式早餐不包括在內,但地理位置優越,我們可以輕鬆地過馬路走到壽司和泡泡茶,比薩餅,牛排等地方!也是在街對麪的Shoppers Drug Mart和Liquor Mart。而且,如果您想運動一下,這家酒店也毗鄰美麗的阿西尼博因公園和動物園!