訪訪客This is more a resort then a normal hotel. with good facilities .
Even though it is more then 20 years old it is still o'kay and is currently being updated and renovated.
Back when it first opened ,it was probably the best resort in all of Sri Lanka!!
Quiet location ,a bit out of town ,but easy to get a Tuk Tuk to get around.
it is about 2 hours by bus from Colombo ,or probably quicker by train ........ but not as much fun!
Staff where freindly and helpful if needed.
訪訪客用戶Unfortunately underwhelming...
We booked a room with 2 double beds (alternatively 2 single bed) for a higher price because that's what we wanted - when we checked in, we were given a room with 1 double bed. Unfortunately the bed couldn't be spitted and no other room was available (which we highly doubted, as we were one of the early one's checking in that day).
We received a very soft co-sleeper bed...
The first night, we went to bed quite early as we were exhausted from the day. Suddenly, there was banging on the door - up to 10 times - before I was awake enough to open the door to 2 service guys from the hotel, giving me some cut fruits and 4 pralines - at 10:30pm!? I was totally confused by the time and behaviour...
Also the personnel wasn't of great help when asked regarding directions, post office, or else...
We just didn't like the experience we had in this hotel.
HHimantha DiniduOverall experience is good. But there is some areas need improving
Since my reservation AI went for take my evening snack. As per mentioned went to Pinklobster outlet. Had to wait to find someone in that outlet. And I went to Reception and informed there is no one and they called. Again I went back and stay around 15min and one of the person cam and inform us there is snack in another location.
Pool bar service is perfect
In the evening there was no lights in out corridor and evening Wifi not worked in our room informed to reception and they help us to resolve the problem.
In the restaurant plates are not in good condition. There is lots of scratch marks on the plate. (Black marks)
SStephen WeerachandraI had a pleasant stay at Cinnamon Bay Beruwala. The positive aspects include excellent service, starting from the warm welcome with a towel and juice at check-in, continuing throughout our stay until check-out. All the staff were friendly, kids activity center is a plus and the surroundings were very spacious and pleasant. The rooms were good, and I would definitely recommend their service, giving it a double thumbs up.
On the downside, the reading light was broken, there were no bathroom slippers or robes, and the shampoo, lotion, and conditioner bottles were made of ceramic. If these ceramic bottles break, they could cause injury. I suggest that the hotel switch to safer materials for these items.
Overall, I would rate our stay 3.8 out of 5. We really enjoyed our time there. If you're looking for excellent service in Beruwala, don't hesitate to book this hotel.