Bad welcome!
At the time of check in, forget the welcome and welcome drink, we were offered a city view room whereas we had booked for the Pool View ( better view and more price) room.( Approximately Rs 15,000 / USD 150 per night )
We were made to go up and down two times to check different rooms. The staff at the reception tried his best to offer less priced room with additional benefit of Lounge access.
Only when we put our foot down, we were offered the room we paid for only after 1 hour of wait. We checked in at 6:00pm finally.
I never understood the logic behind not allotting the room which paid for.
Be sure not to book this hotel during the Season ( Christmas vacation). It is highly chaotic during this season.
Room service was good. The room was clean.
Room offered a great pool view.
We booked the New Year Poolside Party with them which was absolutely let down. Bad music and average food and below average drink options.
Highlight is Breakfast and the staff is courteous.
Stay here if you get good deals.
Clean rooms and bang opposite to airport. Recommended for off hours airport transit. Swimming pool lights were boot turned on but very responsive staff.
訪訪客用戶It’s a great hotel with excellent service. For the first time, we truly felt at home. The place is very clean, with incredibly nice staff and a professional, passionate chef. They are so communicative and helpful.
They even surprised my friends with a birthday cake for their birthday, decorating the setup with flowers, rose petals, and candles. It was so kind and thoughtful of them! We were deeply touched, and I was completely speechless. Thank you!
AANILVGreat location from the airport, esp travelers arriving late evening. Nice ambience and restaurant. Hotel staff very courteous and engages proactively.
訪訪客用戶A fabulous place to stay in fort kochi with a nostalgic dutch neighbourhood. The hotel staff are amazingly helpful and friendly. The in-house restaurant, rasoi serves delicious food. The hotel is located near all major attractions like mattancherry palace, jews town, parades i synagogue, fort kochi. If you are planning to visit kochi this is a good option to stay and enjoy your stay.
RRina LamsalWe stayed total 4 nights in this hotel and enjoyed it a lot! Amazing breakfast and lounge service. For the farewell we got a personal cake from the dining room manager. It’s was very touching 🥰
TTraveling TanSapphire Club Metro offers a convenient and comfortable stay, ideally situated in the heart of the city. The location serves as a perfect base for exploring, with some of the area's famed tourist attractions, such as the Chinese nets and Jew Town, being just a 30-minute ride away. Despite the central location, the rides to these destinations are surprisingly inexpensive, adding to the convenience of the stay.
Room 201, while directly facing a wall, surprisingly retains a bright and inviting atmosphere. Sapphire Club Metro was a good choice for my travels because I was seeking a blend of city life convenience with easy access to cultural and historical sites.