蘭喬米拉日智選假日飯店(Holiday Inn Express & Suites Rancho Mirage - Palm Spgs Area)

good one

We checked in late and the air conditioner didn’t work in our room and there were no more equivalent rooms available. It was annoying and frustrating but the customer service provided by the late night desk staff was excellent. She was able to find another room to meet our needs and was just overall very helpful and understanding. She left a note for her manager and when we checked out, they had comped us a free night. So, I highly recommend this hotel due to their customer service. I would definitely stay there again.

Overall, the hotel and stay were great. The staff was helpful and courteous, and when I had a problem getting onto their Wi-Fi, they came right to the room and helped me out. Basically, there were just a couple problems in our minds related to the room. One was the bathroom fan was automatically on when the light was turned on, and it sounded like a jet engine. If you just wanted to use the bathroom or brush your teeth, it was annoying. Second, there was no light over the table where the coffee pot was located. The closest light was the bathroom, but there was that jet engine again.

Die Lage ist sehr zentral in Rancho Mirage. Die Zimmer gross und sauber. W-Lan, Frühstück alles i.o.

It started with check-in. I reserved a king bed and they tried to put us in a queen bed. This was not a full hotel. I told the front desk they needed to work on the sink faucet. It was hard to use. We went down for breakfast about 15 minutes prior to closing. There were others like us sleeping late and eating late. Almost all of breakfast items were out and there was no interest in providing anything. I asked about refreshing breakfast items and I got the cold shoulder. I did not want to be exposed to that management on our second morning and went out to another location for breakfast.

We really enjoyed this hotel. It was newer and cleaner, and the rooms were really nice size with all the right amenities. We used the hot tub which was exceptionally nice, and had one of the complimentary morning breakfasts that had a great variety of options. It was a delightful experience, and we would stay here again.

The shower was very good. The bed was not comfortable. Very hard. The carpets in the halls and rooms were not vacumed well.

Super clean hotel and comfortable rest. I loved the breakfast options in the mornings!