Holiday Inn Express 印第安納波利斯 - 東南亞(Holiday Inn Express Indianapolis - Southeast)

Not as clean as the reviews said and the pictures of the room that was booked were misleading. I was charged multiple times, but they were able to refund me.

Got there at check in and they didn’t know which rooms were ready. Had to wait 20 minutes but then we got our room. The indoor pool was closed which we weren’t to happy about. That was on the the amenities we were looking for. Breakfast was good!

What they considered a breakfast was toast & cereal. If u claim breakfast ppl expect at least eggs, jelly for toast & milk for cereal.

I got there at 2:55, got my luggage and toddler and went to check in. There was another guest waiting to check in. He went in about 5 minutes before me. He said they went to go find out if he could be checked in early. By the time he got back it was after 3pm. With a line of about 5 people. Once it was my turn, he got my info and got me checked in. Gave me a room key, but didnt tell me the room #. I had to ask. Got to our room, the door was so hard to get open! And once we were in the room, the door slammed shut, and it was so loud. The room was fine. But you just heard doors slamming all day and night. The man that was in charge of the breakfast was phenomenal! He was so kind and interacted well woth my shy toddler.

Well check in was at 3pm got there at 4pm room wasn't ready had to wait an hour and a half..got to my room no towels no toilet paper and the toilet seat was broke room phome didn't work ..went down to let general manager know and she said she would have maintenance change out the toilet seat and never did ask for some kind of discount for everything and said she would give me a 20 dollar discount..staff was unfriendly and never around when went to the counter ..always saw the general manager on her phone facetiming someone..never had clean towels said short staff but yet she was always on her phone and it wasnt work related ..she was very rude and then i had two other family members stay each of us had the same type of room and was all charged a different price when checked out

Not impressed. The entire hotel smelled of smoke, pool was closed, breakfast was less than desirable. The room was decent and clean, but again, reeked heavily of smoke.

Picked this hotel for the pool and it was closed. I registered for 6 people and they didn’t have the bedding for the pull out couch, didn’t give enough towels. Even when we went to ask for more towels, I couldn’t get more until I returned the used ones. It’s tired and dirty.

Fridge didn’t work in room (didn’t realize until the morning when our juice was warm) pool closed day of check in and was told it changes daily but when I called the week prior to ask if their pool was operational they never stated “yes but that can change daily” or I would have never booked ahead of time.