印第安納波利斯吉斯通萬豪TownePlace飯店(TownePlace Suites Indianapolis Keystone)

The rooms are dated and for the area where the hotel is i was expecting more modernization. The price however was good and the staff at the front desk was amazing. THE YOUNG LADIES AT THE FRONT DESK HAVE EXCEPTIONAL CUSTOMER SERVICE SKILLS.

Great respectful staff, excellent location if you’re looking to shop but not wanting to be in the actual traffic from the malls. Fair pricing just would need better remotes but other than that everything was great!

This stay was absolutely wonderful! The staff were all super friendly! We were greeted with a smile, a warm welcome and thoughtful gift bag! The free breakfast had so many options that were even allergen friendly! My husband can never eat at the "free breakfast" options dur to allergies but they had soy chocolate milk, gluten free bread at this hotel! The rooms were clean and so spacious! The full kitchen was even fully stocked with dishes to eat & cook!

The location was great and the front desk clerk was very friendly. I liked the set up in the room with the kitchenette, but the room had a weird smell when we walked in. The bed sheets didn't fit the bed so they kept slipping of the corners. The house keeping staff knocked on the door at about 8:30 am even though check out wasn't until 12.

The hotel was loud. Stomping all night long on the floor and up the stairs. When I say ALL night long, I mean ALL NIGHT LONG. We did not sleep the two nights we were there. Everything was dirty. Fold out couch had food and crumbs and dirt all over the mattress. Hair all over the floor in the bathroom and what looked to be pieces of chicken on the floor. The sink faucet was dirty and crusty. The floor in the kitchen was sticky. Your shoes stuck to the floor because of it. Very bad experience all the way around.

Convenient close to shopping. Staff was great , the room repairs were done with poor workmanship.

One of front desk staff blamed lack of towels on Covid, the other staffer Ashley says it was shortage of staff. Ashley also threatened me by saying she was recording our conversation. I hope she did record it.

The check in and out process was so effortless. Everything was wonderful, gentleman in the front office was so helpful and friendly. I would definitely come back.

Not so good. It's a older place, TV didn't work. lack of towels, wash clothes. Bathroom door was warped and wouldn't close. slow wfi - would have to pay for high speed, We were down for breakfast about 6:30 and they were either out of or low on the warm food. The bed was clean.