安納塔拉 斯坦利與利文斯通 維多利亞瀑布飯店

WARNING: UNSAFE HOTEL, DISHONEST SERVICE, AND IGNORED THEFT COMPLAINTS / CUIDADO: HOTEL INSEGURO, SERVICIO DESHONESTO Y SIN RESPUESTA ANTE ROBOS My experience at this hotel was a complete disappointment. Money was stolen from my room, which is absolutely unacceptable in any establishment that claims to offer security. Instead of taking responsibility and offering a solution, the hotel has completely ignored my complaint. Mi experiencia en este hotel fue una completa decepción. Me robaron dinero dentro de mi habitación, algo inaceptable en cualquier establecimiento que presuma de seguridad. En lugar de asumir responsabilidad y ofrecer una solución, el hotel ha ignorado completamente mi queja. Beyond the theft, the hotel demonstrated a complete lack of ethics: they denied me the meals and activities that had already been paid for in advance. Even though my reservation included everything, the staff insisted that I only had breakfast, and I was denied my meal upon arrival, which was entirely their mistake. Además del robo, el hotel mostró una total falta de ética: me negaron las comidas y actividades que ya estaban pagadas con anterioridad. A pesar de que tenía una reserva que incluía todo, el personal insistió en que solo tenía desayuno, y no me dieron la comida a mi llegada, lo que fue un error completamente suyo. They also made unauthorized charges to my account, which they only refunded after I confronted them with evidence. Dionne Mutsonziwa, the manager in charge at the time, promised to provide me with a response, but to this day, she has ignored my complaint and has not offered any solution. Their handling of issues is disorganized and unprofessional. También hicieron cargos indebidos a mi cuenta, los cuales solo me reembolsaron después de que los confronté con pruebas. Dionne Mutsonziwa, la gerente a cargo en ese momento, se comprometió a darme una respuesta, pero hasta la fecha, ha ignorado mi reclamo y no ha ofrecido ninguna solución. Su manejo de los problemas es desorganizado y poco profesional. If you value your security, your money, and fair treatment, AVOID this hotel at all costs. I am proceeding with the necessary complaints and making sure that other travelers do not go through the same experience. Si valoras tu seguridad, tu dinero y un trato justo, EVITA este hotel a toda costa. Estoy procediendo con las denuncias correspondientes y asegurándome de que otros viajeros no pasen por la misma situación.

Cet hotel est un bijou. Après un long voyage depuis l’Europe de quasiment 24 heures nous arrivons dans un havre de paix, de sérénité et d’élégance. La première impression qui domine est la beauté de la décoration et de l’agencement des parties communes. On retrouve tous les codes de la décoration victorienne: fresques murales, comfortables fauteuils et canapés, bibliothèque, Les espaces sont vastes, plafonds hauts, et baies vitrées qui s’ouvrent sur de vastes terrasses et laissent admirer l’immense parc où quelques girafes, antilopes, babouins et magnifiques oiseaux finissent de planter le décor. L’hôtel est situé dans une réserve privée qui offre des sorties en game drives. La suite que nous occupons est très spacieuse: coin salon, terrasse extérieure pour admirer le parc, partie chambre très vaste , et une magnifique salle de bain, avec grande douche et baignoire ancienne. Nous avons dîné et déjeuné au restaurant de l’hôtel: excellente cuisine, présentation irréprochable et un service extrêmement attentionné et sympathique. Le choix des vins pourra satisfaire tous les amateurs, et les serveurs connaissent parfaitement ceux-ci et sont heureux de le faire découvrir. L’emplacement est à quelques kilometres de la ville et des chutes, ce qui garantit le calme. Un séjour de 2 nuits, serein, reposant et sans faute.

This hotel will make your heart sing. Literally from the moment you arrive. Magical grounds, beautiful decor, amazing staff and sublime food. The real gem is the water hole. I was mesmerised. I sat at the gorgeous pool and watched the wildlife and felt so privileged to share time with these amazing animals. It is without doubt a hidden gem. Perfect little oasis.

Fabulous spot. The decor in the public spaces is beautiful. Very beautiful grounds, stunning landscaping. Lovely reception on arrival, greeted with a welcome drink and smooth check in process. When I was shown to my room and walked in, all I said was "WOW". Huge room, beautiful decor, huge bathroom, nice patio area, well stocked minibar and bar cart, Even had ice in the bucket, which was a nice touch. Coffee and tea and snacks were provided. The place is very quiet, it overlooks a game reserve and you could see animals in the background. What made this place so nice was the staff. Always received a warm greeting whenever running into any one of them. Nathan in the restaurant is a super nice guy. My housekeeper left a personal note on a chalkboard every day which was a very nice touch. The staff helped me in planning my activities before I arrived so everything was in place from the minute I arrived. The location is outside of town, which I liked so away from the hustle and bustle however there was never an issue with arranging transportation into town or getting to the falls. I highly recommend this hotel. I was not disappointed in anything. I only had breakfast and one dinner there but the food was quite good as well.

What a place!!! Am I in heaven?? If you don’t mind to have excellent food, hospitality and service with cirafs, elephants, monkeys etc so this is your place. Safaries among wild life, fishing tiger fish on Zambesi river, Night adventures and a boat trip on that huge river - fantastic !!! A trip for a lifetime !

We had the most wonderful stay here. The hotel is absolutely stunning and the staff are wonderful and incredibly impressive. We had 2 interlocking suites which had views over the watering hole and every day we saw zebra, giraffe and impala. We also did the rhino game drive and saw 4 of them. Our guide was also very knowledgeable and clearly loved his job. My son was unwell soon after we arrived having got an ear infection in Cape Town. The hotel organised for a doctor who came out at night within an hour. I cannot recommend this place enough. Having now moved on to another 5 star hotel in Botswana we are appreciating the Stanley’s attention to detail even more and realising just how unique it is. Definitely one of the best hotels I’ve ever stayed in.