I recently stayed in the Sunrise Alma Bay for 8 days and the hotel atmosphere was just great. The hotel staff were so helpful. My room cleaner Ibrahim was so accommodating, friendly and efficient...and an expert in towel art! Emad at the pool bar was so welcoming and the service was excellent. Hamdy and Mohammed in the towel station/by the beach were friendly faces every morning and so helpful. Anastasia in Guest Relations came around to our table every breakfast and was able to action any little requests we had. She was very impressive with her notebook and actioning things so quickly. And lastly, when I asked to extend my room for a few hours (and very reasonable additional cost) on my last day, the Hotel Manager arranged for me to be moved to a suite on the seafront and the concierge Mahmoud was so kind in helping with my luggage and room change. I have been visiting Egypt for 10 years now and this stay has been a highlight for me because of the helpfulness and friendliness of the hotel staff, the delicious food, the pool (one of the best I have seen), and the beach front with pier and lagoona just make it the perfect location. The added bonus is that it is only about 20 mins from Hurghada airport. I would recommend this hotel to families, couples, singles and will definitely be coming back again. Thank you. Ciara
Excellent hotel: delicious and varied food, good a la carte restaurants, friendly staff, quality service. We didn't regret choosing this particular hotel! Of the cons: there are not always enough sunbeds near the pool with a bar. Due to the fact that some people occupy more than 1 sunbed per person. For example, 2 people come, but occupy 3 sunbeds, just putting their things on the third. The staff doesn't tell them anything for some reason. The rooms without renovation are really old furniture, but we were not critical - clean and nothing is broken. We didn't understand a little about the bar where you can smoke shisha. We have an ultra all-inclusive system 1 shisha was free of charge, the hotel app has a menu of this bar, it states that some drinks on the UAI system are served free of charge, but in fact the bar employee said that ALL drinks are paid .. but in general, we were satisfied with the rest and did not regret choosing this particular hotel!
Neverland ( jungle aqua park )
It was one of my best resort from 15 years ago , I been there more than 30 times , last two years each time I been there I find magic , we can’t say renovation or upgrade but magic ,
The aqua park is triple the size , there is elevators on all games , there is parts for kids and adults and art room for drawing , play station , fun is the only you do from the early morning till you go to sleep , the latest upgrade was the midway which is amusement park for after sunset activity with plenty of games all included in your Stay , even they don’t forget cotton candy and pop corn all the time , ice cream , crepe , waffle ,
The restaurant every where , I can’t say how many , because I don’t have time to attended all of them , but more than 12 restaurant and cafe , I am trying to look for missing item but there is only perfection ,
There was a bike for whole family riding together in new style bike can be used by all family
Thank you Mr kamel Abou Ali the owner of pick Albatros ,
Your are magician in your field , you know how to make people happy ,
棕櫚皇家度假村 - 蘇馬灣坐落於蘇瑪灣,位於海邊,距離紅海和Safaga Dock (塞法傑港碼頭)不到 15 分鐘車程。 此海灘度假村距離Big Dayz Water Sport Center 12 英里(19.4 公里),距離Tobia Arbaa Dive Site (託比亞阿爾巴潛水區) 12.3 英里(19.8 公里)。享受按摩、身體護理和麵部護理,慰勞一下自己。在2 個室外游泳池中充分放鬆後,可以到私家海灘徜徉片刻。此藝術裝飾風格度假村的其他服務和設施包括免費 WiFi、禮賓服務和保姆服務(收費)。房客可搭乘收費區內班車前往附近目的地。此度假村可提供全包房費。全包房費中包括了店內餐廳的正餐和飲料。但某些餐廳、特殊晚宴和餐點、某些飲料及其他設施/服務可能需要額外收費。 度假村設有 5 間餐廳 ,您不妨選擇到Cafe Stella享用國際美食;也可以待在房間裡,享受 24 小時送餐服務。忙碌了一天後,可以去海濱酒吧或泳池酒吧小酌一番,輕鬆一下。每天 6:30 至 10:30 提供收費的自助式早餐。 特色服務/設施包括免費高速有線上網、24 小時商務中心和豪華轎車或公務車服務。24 小時往返機場班車是免費的。有 445 間空調客房提供迷你吧和液晶電視;您定能在旅途中找到家的舒適。客房設有私人備有傢俱的陽台或露台。提供免費無線網絡,方便您與朋友保持聯繫;衛星頻道可滿足您的娛樂需求。私人浴室提供浸泡浴缸和免費洗浴用品。
訪訪客用戶2024.09.22
it's a fabulous staying there, the reception manager a gentle man received me well, he said I hoped you would come again, this is your family stay, we will wait you again, it's a life.time memory. my stay there there was only one Chinese family in the whole hotel, I felt so honored. it's a magic and gorgeous country and hotel. thanks! if chances, I would visit there
旅客若想住在Qesm Safaga的Soma Bay,那麼凱賓斯基索馬灣飯店將會是一個便捷的選擇。赫爾格達國際機場是最近的交通出行選擇,大約距此41km。著名的景點埃及紅海索馬灣、Hausriff和Das „7 Bft” Kite Surfing Center均可步行很短距離到達。飯店設有酒吧,您可在這裡放鬆身心,享受貼心的服務。旅客想要在自己的房間邊聽音樂邊享受美食,只需呼叫送餐服務。除此之外,我們還為您精心蒐集了周邊的餐飲訊息,Farina Pizza、L'Emporio Ristorante和Laguna Club Lounge(Laguna Club Lounge)期待著您的光顧。健身室讓閒暇時間更加充實,按摩室讓悠閒時光更加完美。飯店配備有會議廳和商務中心,可供旅客使用。工作人員可根據旅客需要安排接機服務。
訪訪客2023.06.08
First of all, a huge compliment to the Kempinski Soma Bay staff for their extremely kind, helpful and attentive attitude which makes for a pampering holiday. In the following text I'll refer to my experiences in the different areas of the hotel. - Laguna Lounge Club: The service and cooking staff were outstanding and excellent. They could easily read your wishes as they remembered the preferences of previous orders and felt encouraged to ask for special requests. We were therefore extremely grateful to be able to order Egyptian breakfast and dinner every day! We thank Mr. Diaa (Manager), Mr. Abdel Fattah, Mr. Mohamed, Mr. Barsoum, Mr. Bassem, Mr. Sameh, Mr. Khadre and the others for their courtesy and speed at every moment, no matter how stressful and challenging the day was. - Room Service: Many thanks to Mr. Moaz for cleaning and tidying our room twice a day. Your respectful and friendly attitude will stay with us. - Beach Service: The beach staff were very accommodating, always going the extra mile to fulfil requests. Thank you for regularly checking our needs and for your good humour despite working in the hot sun! - Concierge: Lovely Mr. Ahmed, who miraculously solves any problem you can think of. He came to our aid and made it possible for us to track down a lost mobile phone when my son left it in a taxi. - Guest Relations: We would like to give a big compliment to Mr Pascale from Guest Relation. He organised the day trips to Cairo and Luxor in the most efficient way. - The Lady in Red: Likewise, Ms. Yousr, the Lady in Red, was our quick helping hand and her reliable demeanour never left us alone, even taking care of us on excursions by phone. Indeed, Soma Bay is the crown jewel of the Egyptian coast in which the Kempinski Soma Bay is embedded. The most beautiful beaches and coral reefs are to be found here.
张张鑫铭Everything is so good!front desk,room,warm,party,padi,all of free food……last day,i lived at Hilton long beach resort,by contrast,Titanic is perfect!
訪訪客The staffs at the hotel and their hospitality was incredible. The facilities were super clean and there was lot of hard work from the staff to clean and monitor it. There were lot of fishes if you are snorkelling. I stayed in Block 8 and moved to block 4. Block 8 was very modern and nice however the water pressure seemed low in top floor and there was some smell from bathroom drain. The cleaner Mohamed in Block 8 is amazing chap, he kept the place sparkling clean. I have to appreciate the chefs and waiters for offering a great dining experience along with a safe and delicious food. The security is top notch. Thanks a lot for the great service. People are friendly and offer a great service, so I highly recommend it.
The snorkel kit at the resort is of great quality. You get everything you need in the resort as there are lot of shops and activities inside. There are tip boxes in resturants and for cleaners we can tip per service. I was not sure how to tip security / receptionists a tip etiquitte policy or notes from hotel will also be good.
Thanks sunrise team.
AAntonio TravelsHighly recommend especially if you are a family with young kids. We went as a group of friends and still enjoyed it, the water park has slides suitable for adult fun and also kids with a special area for kids only. The only negative is that the beach is a bit of q walk away, however there are consistent shuttle buses. The reception team and manager are very polite and helpful, the life guards and water slide guards are all very nice and are there for your safety and happiness. The food was amazing, there is also food all afternoon by the pool. Pools are big and there are more than one with an all adult only pool for pure relaxation. Very safe resort just keep your belongings near to you. I want to give the biggest thanks to the animation team, they are the ones who made this holiday, from day time entertainment to evening shows and night outs, they truly look after you from their hearts wanting you to have a great time in Egypt. Big thanks to Moose, Kariam, Omar and David. I very highly recommend this resort.
訪訪客用戶The service was nice restaurant was amazing I like it 👌 we will come bake room service was very nice ilk it soo much the reception was nice and very helpful I recommend this hotel for family and cappel thanks for all we willcome bake aging 😊 for all