天翁雨林水樂園

Great resort not far from the airport where there is plenty to do for people for kids of all ages. Thrill seeking water rides, splash parks, foam parties, stacks of pools and sundowners, fitness activities, gym and sauna plus feast of food choices and drinks on tap. Great service from the staff there and a really fantastic holiday!

Amazing Very good Hopefully Best for the family

I have been traveling on all-inclusive vacations annually for the past 15 years, and unfortunately, this was the worst check-in experience I have encountered. I booked through a third-party agent, whose policy states that guests up to 17 years old are considered children. However, upon arrival, the hotel insisted that anyone over the age of 12 is classified as an adult. While I understand that policies may vary, this is clearly an issue that should be resolved between the hotel and booking agent, rather than placing the burden on guests. Instead, I was asked to pay an additional $900 USD to “upgrade” my 15-year-old niece. After lengthy discussions, including with the manager, we were pressured into paying $450 USD. What made the experience particularly disappointing was the manager’s unprofessional behaviour. He refused to speak directly with me or other women in my family, insisting instead on addressing a male relative. This was not only disrespectful but also left us feeling unwelcome and uncomfortable. It is unfortunate because the hotel itself does cater well to children, and most of the staff we encountered outside of check-in were polite and helpful. However, the food was average, with limited variety, and drinks were basic, with only two cocktails available that were of poor quality. While the facilities had potential, the check-in experience and management’s handling of the situation overshadowed our stay. Based on this, I cannot recommend this property and will not be returning.

Very old room given and didn't have all the amenities that were booked.