阿爾多拉住宅套房

赫爾格達的阿爾多拉住宅套房絕對是一顆寶石！我和媽媽在那裡度過了一段美好的時光。設施很好，景色令人驚嘆。工作人員非常友好，隨時準備盡其所能提供任何幫助。游泳池很好，花園非常適合放鬆身心。另外，地理位置優越，非常靠近海灘和鎮上所有很酷的景點。如果你要去赫爾格達

地理位置優越，服務一流，公寓非常乾淨，佈置時尚舒適。這間公寓裡沒有缺少起居區大廚房的東西，讓每個廚師都心跳加速，還有可愛的客戶服務團隊隨時為您提供幫助，我真的向所有人推薦這間公寓，我期待著下一次入住

We booked well in advance for our arrival into Egypt and unfortunately our many communication attempts through all platforms were met w silence. We opted to stay elsewhere so I am unable to leave reviews of anything else.

I made a reservation over 3 months ago, I reserved the "Panoramic Double or Twin Room", this room is supposed to have a view of the Red Sea, a sitting area and be 377 square feet. At check in it felt like they rushed us thru the process, we asked if we were getting something with a nice view, the guy said he'd see what they had available... we got the worst room possible in the whole hotel: tiny, possibly 150 square feet at most, right next to the reception, next to a men's toilet, the view was to the wall of the next building, right next to a construction area where lots of power tools were being used, very noisy, every time someone used the toilet next to the our room, we could hear the flushing, we could hear the conversations from the reception... Upon arrival, we were tired and a little disoriented, I didn't have the exact details of my reservation in my mind, but after lunch and resting I connected to WiFi and looked up my reservation details. We went to the reception and told the staff that we hadn't got the room we reserved and asked why, the guy who checked us in said he gave us that room because we were leaving for the airport early in the morning and that it was for our convenience. At check in we weren't even asked if this is what we wanted or given any options. At that point we had already unpacked and even though they offered to give us a different room, we felt it would be too much of a hassle to pack again and move for only a one night stay. Very disappointed.

我們到達飯店住了8晚，付了房費，接待員告訴我們要等5-10分鐘有人做檢查。那個人到達並帶我們參觀了房間；災難，牆壁很髒（照片）。廁所不沖水，淋浴很髒，床單和浴巾到處都是污漬，餐具也很髒（玻璃和杯子）。我們去了接待處，要求換一個新房間；談判很困難，但他們向我們提供了。我們到達房間，比我們的基本房間小。兩張單人床，儘管我們付了一張雙人床的錢，但仍然髒兮兮的。最後，他們只是換了床單。在我們抵達的那天晚上，我們要求退款，以便能夠透過預訂和飯店接待處更換飯店。經理不想報銷我們並告訴預訂我們是捏造的或我們有照片作為證據。最後我們得到了部分預訂退款。因為經理很糟糕，所以所有的接待人員都看不起我們，無視我們，還敢給我們展示其他和我們的房間一樣髒而且更小的房間。沒有人為房間的狀況道歉。我們採訪了其他和我們有相同經歷的法國客戶。他們的一名服務員哈西姆 (Hassim) 堅持與他見到的所有女孩調情，其中包括一名 13 歲的女孩，儘管他知道她的年齡。我們報告了。泳池邊的躺椅很髒，而且數量很少（大約 10 張），我們認為泳池裡有漂白水。 「私人海灘」實際上屬於另一家酒店，所以你必須過馬路才能到達那裡。躺椅的狀況很糟。這是一個人造海灘，邊緣佈滿了鵝*石（游泳很痛苦）。自助餐沒有什麼不同，我們總是吃一樣的東西，廚房很髒。適合愛吃甜食的人的小吃薯條和波洛義大利麵。因此，一整天的工作都非常吵鬧。泳池邊的小房子無人居住，佈滿灰塵。 不要被照片所迷惑，一切都是在酒店開業時拍攝的。