休斯敦萬豪居家酒店住宿

絕對最差的萬豪體驗!粗魯懶散的前台工作人員老陳舊的房間。我們飛進來,從凌晨3點起就起牀,要求提前入住我還可以,幾個小時沒有房間,但作爲榮譽會員6個小時是荒謬的。我走到桌子旁,又問了一遍,被告知什麼也沒有,但我要求托運行李,把我的女兒叫醒離開,奇蹟般的一位經理似乎說她有我們的房間。我們之前處理的桌子上的那個人完全沒有線索,其他人只是粗魯無禮。今晚很酷,我們兩次叫人點燃火坑,但等待了一個多小時後沒有人出現,仍然沒有火。我從來沒有留下過差評,對萬豪忠實了25年。如果這是萬豪這幾天要提供的東西,我就結束了。如果你期待什麼,不要留在這裏,而不是像麻煩一樣對待。這不是我去度假的原因,如果是這樣,我會住在路邊客棧。粗魯的懶惰和不關心的進一步尋找附近有很多的地方。

我們在這裏住了幾個晚上,非常喜歡。它位於紀念城地區一個安靜安全街區,離I-10高速公路不遠,很方便。當我們在下午晚些時候到達時,我們的前台服務人員非常樂於助人,非常友好。當我們要求餐廳推薦時,他給了我們一些建議,我們去了其中一個,並吃了一頓豐盛的晚餐!感謝前台提供這些建議。我們到達後不久就在我們的房間,一切都井然有序。該地區有很多餐廳,有些甚至步行可達。酒店距離酒店一英里範圍內,有一家大型雜貨店、藥店和加油站。強烈推薦。

在derecho風暴離開家沒有電後,我在這裏住了2晚。這是Galleria的絕佳位置,方便。進出停車場比預期的要容易。入住快捷高效,我得到了進入房間的易於理解的指示(酒店是庭院佈局)。當我進入房間時,房間非常冷,考慮到外面100度,非常感激。房間很乾淨,廚房裏備有必需品,包括咖啡機。牀中等舒適(比我想的要堅固一點)。我帶了狗,停車場有一個寵物救濟區。不得不與清潔人員競爭幾次電梯。但我將再次入住這裏。

酒店其他都是挺好的，就是酒店的前台幫忙叫出租車會跟司機要回扣太噁心了，我們從機場過來衹要45刀，去機場前台跟我說要90，硬生生看到司機到了之後進去給回扣才出來，我臨時出差沒有當地手機，也叫不了優步，衹能任由他宰割。

This review is more about my experience with management and their lack of attention to what was an uninhabitable room. I gave them several opportunities to make it right and they failed miserably. I had stayed here several times before and had good experiences which is why I made a reservation again in June. When I checked in I discovered that the air conditioning wasn’t working properly so I called the front desk. To their credit they sent someone from maintenance right up to address the situation. They changed the unit out and said they would be back in a couple of hours to make sure it was working properly. I had a client dinner that evening and told them I wouldn’t be there but that I appreciated them checking back to make sure the room was cooling down. They said they would come in and check in my absence. I returned about four hours later and the room was not cooler and I promptly called the front desk. They informed me that maintenance had left. I asked if they could switch me to another room and they said that they only had one other room and it had the same issue. I hung up and tried to make the most of the situation and try to go to sleep. It was too hot and impossible to fall to sleep. I called a few other Marriott properties in the area and finally found one with an available room. It was close to 1am at this point and I had an important meeting in the morning. I packed my stuff and went down to the front desk to explain the situation. The night auditor said he understood and made a note to have the front desk manager call me. They never did and proceeded to charge me for the room. I called the following Monday and spoke with the on duty manager. I did not think it was right that they charged me for the room considering my experience but the manager said that only the GM could reverse the charges. I asked her to have them call me and she suggested I leave the GM a voice message. I left a voice message and never received a call back. I called back again a few days and left another message for the GM and never received a call back. Really unfortunate because if they had made the situation right, I would have given them another chance but not now. I will be taking my business elsewhere and telling all of my colleagues to do the same

我經常出差,是爲了娛樂和工作。這裏的工作人員非常友好和熱情。我真的覺得他們竭盡全力讓我的住宿成爲最好的。我的狗和我一起旅行,他也被工作人員寵壞了。很快就會回來。這將是我入住休斯頓的首選。這家酒店的工作人員是一流的!謝謝大家,你使這次訪問與其他物業脫穎而出。羅斯和我迫不及待地想再次訪問!

I booked this hotel based on stars and without looking at the actual reviews. I should have looked at the reviews and pictures. I was in town for a stressful reason so I didn't have the time or energy to complain and really, there wasn't any sense in complaining. This place has been run down for quite some time, and complaining wouldn't have made it better. I figured I would just make do but I also discovered I had only hand towels in my room. I called the front desk and the person who answered had to ask me what room I was in, so obviously, even their phone systems are so outdated that it didn't tell her that information. I waited about twenty minutes and called again. She let me know that they were waiting for the dryer. !!! I used a hand towel because I had to leave. When I returned, no towels had been delivered. I went to the office to get them myself. The phone no longer worked - it only gave a busy signal. The person in the office looked like she was half asleep and sitting on her own phone but she kindly gave me towels. The unit itself was filthy with grime on the doors. The toilet paper holder was falling out of the wall. There was peeling paint and damage to walls and furniture. There wasn't hot water. It got just barely warm enough to tolerate. All in all, it's just awful and needs a complete overall. The fact that this is a Marriott property is incredible. Someone needs to do a site visit and then begin the renovation process.

有停車場。有早餐。地理位子可以。我們房間有沙發牀。

休斯頓西北/威洛布魯克的住宅旅館位於休斯頓Willowbrook （威洛布魯克），距離Mountasia Houston和Willowbrook Mall （威洛布魯克購物中心）不到 5 分鐘步行路程。 此飯店距離市中心 14.5 英里（23.3 公里），距離紀念城購物中心 15.6 英里（25.1 公里）。您可充分利用室內游泳池和24 小時健身中心等度假設施。此飯店的其他特色包括免費 WiFi、野餐區和燒烤爐。每日提供免費的歐式早餐。特色服務/設施包括商務中心、快速入住和快速退房。飯店提供收費自助停車。有 96 間客房提供壁爐和液晶電視。廚房配有大冰箱、烤箱和爐灶。提供免費無線網絡，方便您與朋友保持聯繫；有線頻道可滿足您的娛樂需求。便利設施包括書桌和微波爐，以及帶有免費市內通話的電話。