休斯頓聖瑞吉飯店

This was our second time to stay at the St. Regis. We had a wonderful time on our first trip, which is why we decided to go back. However, this time we woke up to four bed bugs crawling on top of us (room 1221). Upon killing the bed bugs, blood stains were left on the sheets. Prior to leaving the room, we were able to take a video of another bed bug still alive and crawling on the sheets. We immediately informed the front desk, who assured us they would have a third party investigate the situation, and I would be contacted within three days. Nearly a week later, I still had not heard from the St. Regis, so I called to check on the status. I was informed the third party investigation came back negative and there were no signs of bed bugs on the sheets or in the room (despite leaving behind four dead bed bugs and one live one when we left the room, as well as photo and video proof). I asked for a copy of the report but was told they would not accommodate my request. While I am disappointed with my experience, I am even more disappointed with the St. Regis and their response to the situation.

The St. Regis Houston isn’t the newest or flashiest hotel in town. With its oak-paneled walls, equestrian artwork, and generous use of saddle leather, it feels old-school in a very Texas sort of way. If your priority is sleek, cutting-edge design and the latest in-room technology, this may not be the place for you. Where the hotel truly excels, however, is in its service. At many luxury properties, a handful of standout staff members elevate the experience. But at the St. Regis Houston, every employee embodies hospitality at its finest—whether it’s the bell staff, front desk associates, butlers, or restaurant servers, each interaction feels effortless yet thoughtful, never scripted or stuffy. As with many St. Regis properties in North America, the brand’s signature butler service is reserved for suite guests. However, unlike some sister hotels that shrunk the offering in the wake of Covid, these butlers provide the full range of services, from delivering complimentary coffee and tea on a silver tray to assisting with packing and unpacking, clothes pressing (two garments per day, gratis), and arranging transportation. Guests can also take advantage of the house car, which operates on a first-come, first-served basis in the late morning, afternoon, and evening. It offers complimentary round-trip service within a two-mile radius, covering destinations like The Galleria as well as numerous upscale restaurants, banks, and essential stops. Dining at the hotel is another strong point. Breakfast is available until 11 a.m. and arrived promptly via in-room dining, with both quality and presentation at the highest standard. 24-hour room service is available, and the hotel’s Remington lounge offers a dinner menu that, while not avant-garde, delivers solid and reasonably priced dishes for a luxury property. Don’t be fooled by the term “lounge”—the space is expansive and feels more like an elegant bistro than a typical hotel bar. Dessert, in particular, stands out as a real highlight and should not be missed. Before my stay, I read reviews mentioning wear and tear in the rooms. While I can’t speak for standard accommodations, my Astor Suite was well maintained, possibly reflecting the tendency for hotels to prioritize suite upkeep. While the rooms lean traditional in design, they've been gussied up with Illy espresso machines and late-model flat-screen TVs. Suites also have Bose surround-sound systems and jetted tubs, though I'm told the jacuzzi feature is currently down for maintenance. For those so inclined, a rooftop pool beckons, complete with a rock fountain and cabanas (on account of the light use, service is by QR code). There's also an adjacent spa, which operates by appointment only, and a small but well-maintained fitness center. Marble showers and lockers are available to poolgoers or those who would like to freshen up before their room is available. My only real notes are of the nit-picky variety: the phone in my suite's bedroom had scratchy

Very unfortunate that such hotel couldn’t do much to fix situation or improve experience . Went for weekend to attend an event , from arrival we were informed the second day water will be off all day. Without any consideration how we would shower or even use restrooms. Situation didn’t end by one day second night also water was shut off.

This is my go to for stays in Houston. Exceptionally quiet, lovely and comfortable, and well appointed. Great check in experience with a new agent named George. He was awesome and I am sure he will be a great fit! William in valet was friendly and courteous. I appreciate the umbrella he gave me. Thanks to Liliana at desk. She thanked me for continuing to stay here and asked me to come back next time when in Houston. All around phenomenal experience, as always.

Stay away from this hotel. Stay away from this hotel. everything went from the moment I checked in. They asked if I will like to be offered tea, coffee or water. I asked for tea but they came with 25$ bill for the tea. They charge 350$ deposit per stay which is outrageous. The Coffe machine does not work. I called them 4 times to pls bring me another Coffe machine but they keep promising that they will. The cleaner had to go bring me boiled water for my coffee. The worst thing that happened was that they locked me out of my room. They were trying to charge another 350$ daily deposit without my awareness. I had already paid for my room before checking in. Why lock someone out of their room? I was in my pjs when this happened. No respect for me as a lady. I guess that’s how the treat black people at that hotel. 90% of the receptionist were rude. Everything in the hotel is old. Definitely not at Regis standard. I repeat STAY AWAY FROM THIS HOTEl.

We were only here for one night but this property is 5 stars from start to finish. Our request for an ADA room was honored without incident. The room is large with two double beds. A hoyer lift could fit under the bed if needed. The bathroom was spacious with grab bars and the make up mirror was in a perfect position for someone in a wheelchair (or 5 feet tall!). The floor in the bathroom has 4x4 tiles in the wet area creating more friction to prevent falls versus the large 12x12 marble tiles you see now which are a slip fest for even the most able bodied individuals. Room service was prompt and hot with a lovely employee. The valet were kind and helpful. This will be our hotel of choice moving forward when we visit Houston. Thank you St Regis! PS we had the best nights sleep as it was quiet and peaceful in this neighborhood!