休斯頓西/能源走廊凱悅嘉寓飯店(Hyatt House Houston West Energy)

Bon séjour. Le personnel au petit déjeuner très accueillant. Par contre, il manquait certaines prestations : bar fermé, ordinateur en panne ce qui a posé problème pour enregistrer notre vol retour. L'ensemble est un peu vétuste et pas très propre.

Todo estaba bien, menos la incomodidad ocasionada por otro huesped y fue reportado a recepción pero la molestia siempre ocurrió.

No me dieron las habitaciónes que yo había separado con un mes de anticipación por lo tanto no dormimos muy cómodamente espero que para la próximo si me cumplan lo que yo pago y separo con tiempo

El hotel muy limpio, siempre olía muy rico. Y los alimentos rico y limpio

I booked and was charged for a double bed double room, was informed on arrival that my room booked was unavailable. That the only room left was a 1 queen size bed with a pull out couch. I was with my family that totals to 6 ppl in the room. I had to go but air mattresses just to accommodate my children. There were pest, mildew and a wet carpet smell. Horrible experience overall!!

My stay was 3 nights… my last day I return to my room to find it unclean. I had no clean towels n beds were not made. Trash had not been taken out… I had to ask for extra towels and extra blankets as the bag for the couch had only one pillow. I let the front desk know the day checked and he only thing the receptionist could stay was sorry.

The room was infested with roaches they were everywhere. I actually checked out early the next morning. It was mind blowing. I also have pictures.

The price was right for a king bed plus sofa and kitchenette. The breakfast was moderately plentiful, but the food was less than impressive. (There was a lady making omelets to order, but I did not try one.) The plastic cutlery was so flimsy that my fork broke on the scrambled eggs and my knife broke while spreading jelly. The showerhead was pretty old and gunked up; when my husband complained. they replaced it the same day with one that sprayed better but was definitely not new. Location is convenient to major roads, but very hard to get to (possibly the fault of Houston, not the hotel). This is a good place if you are on a budget and need space or if you need to work in your room.

Misleading communications - room key card didn’t worked at first attempt. Reason - wrong room number provided during check in. Rooms are approx 10 year old. Noticed loose screws in door dead lock and maintenance team fixed it. Exhaust fan never worked.