美國休斯頓西北廣場希爾頓花園飯店(Hilton Garden Inn Houston NW America Plaza)

Loved the stay. I love that I was able to get the service I needed. A/C wasn’t working and I was able to get it fixed in no time and enjoy the rest of my stay.

I stayed at the Hilton Garden Inn for a work trip. The location is great and not too far from downtown. The room was clean and the staff was friendly.

I was disappointed in my stay this time around. We come to Houston for cancer treatment every three months and we always stay here. This time the air conditioner stopped working in the middle of night and we woke sweating. The front desk did not seem helpful about the situation. Also, there was light on in the room that would turn off. This is the first time we stayed on the second floor and we’re not sure if that is why it was different experience for us.

The hotel was empty and I was not able to check in at 12h, which is before official check in time but pretty standard thing to do. When I checked in at 15h, there was a line of 5 people in front of me and just one staff working, so I needed to wait 30+ minutes in line. My a/c was not working and Houston was on a 105 degree day - no response from the front desk and they just sent out a technician on my third attempt. They also charge for water bottles... Not recommended AT ALL

the hotel was fine, but needs to step up on cleanness, and also staff on weekends should have their hotel tags so you can identify them.

Exente muy limpio desayuno perfecto

It was very clean and had a beautiful view from our room very close to a lot of stores and restaurants. My family already wants to go back!

The company I work for, Ecolab, hosted a conference dinner. Iffah, in charge of organizing the event, did an excellent job.