I am giving it one star, because is the lowest option available, for my stay at the hotel. It was a horrible experience. When we arrived on June 2nd, 2023 at 11:30 pm, we were exhausted and ready to rest from a long trip. However, our room lacked basic amenities such as toilet paper, towels, sofa bed sheets, pillows, blankets, iron, and a bottle of water at check-in since I'm a silver member. Despite booking a suite with all the amenities” included”, we called the front desk for 15 minutes, but no one answered. We went to the lobby and there was no receptionist at the front desk, we found out that at least nine guests had the same problem, 7 minutes later the lady showed up and I wait for my turn, she told us to collect the items ourselves from the laundry room, maybe because she was pregnant, I'm not complaint at all for that, we are happy to help her, but the laundry room had plenty of everything we needed! but the receptionist did not even provide us with toilet paper. she said that We had to wait until the next day for towels and toilet paper so we use a napkin roll that we had in our car. The next day we ask again for the basics we need (Saturday in the morning), just to take a shower, and the lady at the front desk said, that someone was going to proportionate the towels and the toilet paper, but no one showed up to give us anything, We checked out on Sunday without towels or toilet paper proportioned and we informed the receptionist on Sunday of our complaints, she was super kind but However, we never received any resolution, apologize or call from the hotel's management. And for the cherry on the cake, our room door did not lock correctly, so we had to place a chair to close it. Overall, it was a disaster, and I will never stay at that hotel again. Our room was 218 for reference and for security purposes for the next guest. I had an unfortunate experience during my stay at this hotel, and I feel compelled to share my experience.
滿意
132 評價