One of the best places I visited around the world , very nice staff , excellent hospitality, best service ever and the pool is of the land marks across Lebanon.. Location is perfect and near to down town and most restaurants, staff is very helpful
I chose this hotel as a Diamond member of Wyndham for my very first trip to Beirut, and I must admit it was the perfect decision. The staff truly know how to look after their guests. Thanks to Stephanie from the reservation team, I was upgraded to a junior suite with a spectacular view of the Beirut Corniche. The room service and housekeeping teams attended to my every request with genuine care and enthusiasm. The breakfast was superb, with a special mention for the Lebanese omelet. I only wish I could have stayed a bit longer.
This definitely is not a 5-star hotel, and well below the standards one would expect of a luxury hotel. The hotel is in need of refurbishment - the lifts are tiny (and shudder), and the rooms - whilst reasonably sized - are worn, with stains on the carpet and the upholstery. The bathrooms are small and poky, with dated fixtures. About the only thing that made it upscale were the Lanvin toiletries. There's not even a coffee machine in the room - only instant coffee is available. During the four nights I stayed, I was offered a turndown service only once (the other 3 nights I was out, so I don't know why they didn't just come in and do the turndown?). So the rooms are very much of a low grade. The pool and gym are in the basement. The gym is small, with very dated machines - neither the treadmill nor the elliptical machine worked at all. The cleaning staff were friendly. I never saw the front desk staff except upon arrival and departure, as they are hidden by a big pillar and work behind a plastic screen - it's not friendly or inviting. The security guard was mostly hunched over his mobile phone. So you feel quite ignored as you come and go. The location, however, is great - so close to lots of lovely bars and restaurants, and in a really lovely part of town. All in all, a disappointing Sofitel experience - far more in line with staying in a Ibis. Very expensive for what I got. I wouldn't stay again. And as for all of the other 5 star reviews...you will note that they're all by one- or two-time contributors, so I really question the authenticity. When you find a reviewer who has more than two reviews to their name, you'll see they also gave the Sofitel a low grade.
I spent recently a total of 4 nights (2+2) in this hotel. Very good position, just 5 minutes walk from the Corniche. Rooms are pretty clean, even if some fixes may be required (e.g., mechanism to command the tub stopper did not work in both rooms; bed sheets presented a few stains both times). During my second stay I arrived at the hotel around 17:00 and found the bed pillows without pillowcase: from the reception they promised to fix it in 10 minutes, while it took a couple of hours and after a formal complain. Same lack of service can be found during dinner or breakfast as well. At dinner there is a menu a' la carte, so you cannot escape the long wait for someone to come to you, pick your order and get it prepared. Things go better at breakfast when you can serve yourself timely, regardless of the hotel personnel hanging around you without a clue. All in all, a honest hotel in a safe and central neighborhood, comfortable enough to serve you as a base to visit Beirut and surrounds.
滿意
30 則評論
4.4/5
每晚起價
NT$1,657
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4.1/5
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貝魯特灣景飯店
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"Good Location"
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4.5/5
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"Good Location"
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4.3/5
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"Good Location"
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4.5/5
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訪訪客It’s a very nice hotel in the middle of town and near to every thing the suite we take it it’s very big with all equipment in side for kitchen and they have everything in side the suit there is no mush food they have only they have the breakfast it’s nice a lot of choices the pool it’s nice on the roof top. We had nice time here and I recommend for family and kids and clean hotel . Thanks
訪訪客Terrible experience. I made the same booking by mistake for a day from 2 different bookings pages. Even if my bookings were showing in their system as same booking, same person, same hotel, staff refused to help me. They asked me to contact booking.com because they can’t do anything about it. After i was in touch with booking.com i was told that hotel is the only one who can help me change the stay(i didn’t ask for refund i asked for change of dates!!!!!!). Staff extremly useless, it was very difficult for me to even have a conversation with them because i went trough a surgery a day before and i was there to recover. After 2 days of me trying to talk and explain my situation they told me there’s nothing they can do about it even if my reservation appeared in their system booked twice !!!!! They refused. The duty manager Mazen was even super rude and laughed in my face telling me it’s not his duty of solving such issues. I decided to check out and booked another hotel because there was no point to extend in a hotel that my money was stolen. At check out they told me it s okay i can extend another day for free. I m just speechless of such customer service, after having to go through many arguments with 3 of the staff and to be told it s nothing they can help with. I came there to recover after a surgery not to have useless arguments with the reception staff! Terrible experience. Terrible managment. They could have helped me from day one, they didn t want!!!! I definetly don’t recommend just because the rudeness of the staff. Rooms are ok but they smell very bad. If you’re non smoker you will feel it.