We had a really horrible experience in this hotel. We booked 2 rooms Suite from 23/06-25/06 , because of long ride to the hotel and long time spending on the border we came to the hotel 24/05 at 19:00. The lady on reception named Stefani was very rood and ill-mannered, she told us that hotel resale our rooms for other clients because we did not come 23/06 (and did not call to her and told that we will be late, we never did it before in any situation, and each time our rooms, if it was paid , was waiting for us) . According to hotel rules and world rules of check in its not normal. We fully paid for 2 rooms in advance, and in voucher there is information that we can check in from 3:00 pm 23/06 till anytime. It's not the first time that we come not in time to the hotels due to some problems, and every time our rooms was waiting for us, if we paid for it in advance. It does not matter at what time we will come if we paid for it. Its not a hostel or apartment, its 4* hotel, and with no understanding no service and rood talks like with prisoner. We paid for it full price , and why our rooms was resold we did not understand. Second thing is that the lady on reception Stefani was non-polite to us, she did not even tried to find some other hotel for us, we were with kids, she decided BY HER OWN opinion to not refund for us any money (I am not talking about full price, ok, as it was 24/06 and we COME to hotel, and our rooms was resoled, than the hotel should be polite and make a refund of one night from 24/06-25/06) As it is on website of the hotel : ” Will my credit card be charged if I don't cancel and don't show up? Yes, reservations are automatically guaranteed to your credit card. You will be charged for the first nights stay only.” So Ms. Stefani first told me that they did not get any money because they resale rooms, than today on phone talk (I have it recorded) she told me that SHE decide by her own made a 100% fees and she can get money back to us for one night, but she DONT WANT do it, because she did not like how we spoke to her yesterday on reception. So is it normal when some Ms. on reception just make a decision as she want? Not normal for us, we paid money in advance and arrived to hotel one day later (but still had 2 rooms booked and confirmed for one more night). We travel a lot around the world, always book good hotels, and first time have a situation like that! I really hope that I will have an answer for hotel and hope this situation will be fixed. If its not,it will be our last time in each wyndham hotels in the world.
This was a busy hotel in Leipzig. It was close to the train station and not far from Thomaskirche which was the reason for coming to Leipzig. They room was nice and had a fabulous view of Thomaskirche and the city. Breakfast was good…lots of selections for any appetite. We stayed two nights, eating at the hotel bar for a more casual meal. The staff was helpful.
Has been several years since last visit. Pretty decent, ...fitness room available 24 hours, - adequate with free weights, treadmills and a couple of cycles. Weight machine available as well. Pool, though was only open till 9pm. Water dispenser could do with more accessible paper cups.
Day 43 of a 100-day tour with the make-over-event Germany Princess for one day. We have seen quite some hotels, and we all agree: the Dorints are our least favorable on the tour. They lack the love. I mean, we know all hotels suffer from Corona - but all my colleagues roll their eyes - please, no Dorint again. It's a shame really. Rooms are tiny - I was unable to have our two suitcases open (regular size) and still reach the bathroom. Bar closed - at ten on a Friday night. I could continue - we would not book this hotel again.
Stayed at this hotel a few years ago and standards have dropped very badly. Greeted by friendly staff in reception, made our way to the rooms which have not been updated in years , terrible beds and pillows . Smell of dogs throughout the hotel especially in the lifts , my Wife drinks de caf coffee which could not be got for the duration of our stay , one of the staff informed us it has been unavailable for months . In the leisure area there was no towels , we rang reception but waited for 30 minutes and still no towels . The air conditioning is non existent! Being English I expected at least one or two channels on tv but not one . Our last night there we had been sight seeing all day and fancied some room service with a glass of wine , we were informed there was no room service available, hard to believe in a hotel !!! There was not even a la carte in the bar/restaurant, all was available was a buffet which looked like something served in a youth hostel . I can safely say we will not be returning here , it’s absolutely shambolic !
This hotel is very good for the money you pay. No loud disco in October. It was very quiet. Furniture is older, bed was ok and clean, carpet was new. Breakfast was average for 10 Euro. Tram nb 7 just across the street will take you to the centre in 15min. Easy enough. Things to improve : very poor light in the bathroom and only 3 analog channels on TV.