The staff was super friendly and helpful. The manager came to my rescue, and ran off a person who was not a guest, but was trying to make me get him a job with my company. They also allowed me to store my travel chest after check out, while at my last day of the convention. Since I had temperature sensitive items in the chest. But the hotel was not good. First thing, we paid extra for early check in. Only to get a room with a huge hole in the wall next to the door. The manager was aware of it, but nothing was done. So we paid extra for a defective room. The bathroom was kinda gross. Built up grime and mold on the walls and floors. The Roaches we saw running around, was an issue.