Arrived 24th January and left 28th January. Hotel is set in a quiet and secluded location. The hotel has been sympathetically restored using reproduction furniture. Room has no telephone to reception and no tea/coffee making facilities. Only 2 bottles of water in the fridge. Bed comfy and room was cosy. The safe did not work and we reported it immediately. It was only rectified on our penultimate day. On returning late on day 2 we found the bed unmade, no fresh towels...in fact no maid service at all. Reception desk said they thought we were only stopping one night, so the room had been left. We'd booked for 4 nights, so no excuse. The best receptionist could offer was clean towels. Day 3 we returned to collect a gift for our son's graduation. Our key cards had been deactivated so we couldn't get in. Receptionist said it happens alot! If this is the case, why wouldn't you endeavour to find the cause? After sorting this out we were late to his graduation meal. Day 4 we had to ask for replenishment of toilet paper. I wrote down our grievances to the manager and on our last night we were left a bottle of Cava and 6 chocolates. I don't think we would have got this had I not put pen to paper. The staff really don't seem to care what the issue is, well after all the hotel has had our money so why would they? The American waiter at breakfast was their saving grace, he really went the extra mile to engage with us. They should perhaps promote him, as he was very professional. We had worked hard to save for this holiday and my husband who is very ill had not physically seen our son since 2020, so we were so looking forward to it. We have honestly had better service at Scandic Hotels. For a high end boutique hotel they really need to up their game. The locals told us service has declined since new ownership.
不錯
33 評價