會安大廈-Minova旗下的評論

住宿方回覆: Dear Valued Guest,Thank you for your detailed feedback about your stay at The Mansion Hoi An. We sincerely appreciate your honest assessment as it helps us identify areas for improvement.Regarding our location, you're correct that we are situated in a quieter area about ten minutes from the main tourist hub. While many guests appreciate this tranquility, we understand that convenience is important. We're working on enhancing our transportation options and developing partnerships with local services to make getting around easier for our guests.We're deeply concerned about the issues you experienced with your room. The maintenance problems you described with the air conditioning, bathroom lighting, towel quality, and general cleanliness fall well below our standards. Please accept our sincere apologies. We've immediately initiated a comprehensive inspection of all our rooms and are implementing a renovation plan to address these deficiencies.Your comments about our service levels are particularly valuable. We aim to provide attentive, high-quality service, and it's clear we fell short during your stay. We're reviewing our staffing levels and training procedures to ensure we meet proper hotel standards rather than operating merely as a B&B.We're pleased that you enjoyed the floating breakfast and fruit selection. Food quality is something we take pride in, and we'll continue to maintain these standards while improving in other areas.Thank you for acknowledging that our Alex room type offers photo opportunities with the private pool. However, we understand that the outdoor conditions and insects detracted from your experience. We're exploring options to make this feature more comfortable while preserving its aesthetic appeal.We value your recommendation about length of stay and will consider how we can enhance the overall experience to make longer stays more enjoyable. Your feedback is instrumental in helping us improve.Should you consider visiting Hoi An again, we would welcome the opportunity to demonstrate our commitment to addressing these issues and providing you with a truly exceptional experience.Warm regards,

住宿方回覆: 尊敬的 Gangmazaishanghai，我們很高興得知您在我們的 Thi Du 客房度過了愉快的時光。非常感謝您的光臨，我們熱切期待您在不久的將來再次光臨。在我們的機構中，我們致力於每天提高我們的服務，您的回饋對我們來說具有巨大的價值。感謝您的正面回饋；它是我們團隊的主要動力來源！最誠摯的問候，

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your experience at The Mansion Hoi An. We appreciate your feedback as it helps us improve our services.We sincerely apologize for the misunderstanding regarding our room cleaning policy. You're right that our staff should have clearly explained this during check-in rather than when you inquired. We're reviewing our communication procedures to ensure this information is properly conveyed to all guests upon arrival.We're also concerned about the unpleasant odor you mentioned near the household goods area and are investigating this issue immediately. This does not meet our usual standards, and we're taking steps to resolve it.Regarding breakfast, we value your feedback and are constantly working to enhance our menu options and quality. Your specific comments will help us make meaningful improvements.We're pleased to hear you found our staff friendly and helpful, as we pride ourselves on providing attentive service. However, we clearly fell short in several areas during your stay, and for that, we sincerely apologize.Should your travels bring you back to Hoi An, we would welcome the opportunity to provide you with a more satisfactory experience that truly reflects our commitment to excellence.Warm regards,

住宿方回覆: 親愛的顧客，首先，我們對您在我們的高級 Alex 客房住宿期間所經歷的不適表示誠摯的歉意。最近，我們暫時關閉了我們的設施，以便根據您的寶貴回饋進行必要的維修和改進。我們進行了內裝更換，以確保清潔度並適應會安的氣候。此外，我們還解決了房間內外的動物控制問題，美化了我們別墅的景觀。我們很高興歡迎您回來，並希望為您的年底住宿提供折扣，以表達我們的遺憾。我們的目標是為您提供卓越的服務，並提供由我們直覺的會安本地員工準備的美味會安美食。非常感謝您的回饋，我們希望在未來為您提供出色的體驗。感謝您的理解，並祝您有美好的一年。