May and here team are amazing! The service was beyond expectations and the room was perfect. The shower has such great pressure and held its temperature, which has been something a lot of places in Vietnam miss. May and her staff booked motorbikes, train tickets, tours and extended our stay in the same room with no hassle to ourselves and gave us great advice for what was good to do and better skipped. Couldn't recommend more. The location is also perfect as it's an easy walk into the old town but also far enough away for it not to be too busy or noisy around the hotel itself.