亞美隆新天鵝堡阿爾卑斯水療度假村的照片

住宿方回覆: Dear Mr. Mo, Thank you very much for your detailed feedback and your kind words about our hotel and its facilities – we truly appreciate it.Regarding the room temperature, we would like to clarify that our engineering team visited your room several times and confirmed that the AC system was working properly. Our system is designed to warm up to a maximum of 25°C, which was verified by our technicians. Additionally, we had shown you an alternative room and nearly completed the room change, but you decided to stay in the original room.We understand that temperature perception can vary from person to person, and we take your feedback seriously. We are continuously working to improve.We would be delighted to welcoming you soon again and wishing you all the best.Warm regards, Laura JünglingFront Desk Manager

住宿方回覆: Dear Guest,thank you very much for taking the time to share your impressions with us. We are delighted to hear that you enjoyed the beautiful view of Lake Alpsee from your balcony, the convenience of being just steps away from the lake, and the magical starry skies at night.We are also pleased that you appreciated the spacious room and especially the well-designed bathroom with its separate shower and bathtub.At the same time, we regret that our breakfast and the German restaurant did not fully meet your expectations. Please be assured that we take your comments seriously and will use them to further improve our culinary offerings.We hope to have the pleasure of welcoming you back again soon for another wonderful stay by the lake!Warm regards,Razvan T. KeferGeneral Manager

住宿方回覆: Dear Theo,thank you for your feedback!We’re delighted to hear that you enjoyed the beautiful views from your lake-view room. We hope to welcome you back to the AMERON Neuschwanstein Hotel for another relaxing and scenic stay.Warm regards! Razvan Tiberius KeferGeneral Manager

住宿方回覆: Dear Guest,thank you for sharing your heartfelt story and your wonderful experience of returning to this magical place. We are honored that you chose our hotel for such a special occasion as your 18th anniversary trip. Your vivid description of the stunning views from your room—overlooking Hohenschwangau Castle, Neuschwanstein Castle, and the serene Alpsee—is truly inspiring, and we’re delighted to have played a part in making your journey memorable.We deeply appreciate your patience and understanding during the unexpected challenges in your room. It’s great to hear that our dedicated staff member quickly resolved the issues for you, even during a busy national holiday. Your kind words about his hard work mean a lot, and we will certainly share them with him.Thank you once again for choosing to stay with us despite the long drive and rainy weather. We hope to welcome you back for your next visit and provide you with an even more seamless and enjoyable stay.Best regards,Razvan T. KeferGeneral Manager

住宿方回覆: Dear Guest,thank you for your lovely message! It’s wonderful to hear that you’ve stayed with us in both summer and winter, and even more special that you returned to the same suite each time.We’re delighted that everything was to your satisfaction, and we truly appreciate your loyalty. It would be our pleasure to welcome you back for another great stay—no matter the season!Best regards,Razvan T. KeferGeneral Manager

住宿方回覆: Dear Guest,Thank you for sharing your detailed experience with us! We're glad you enjoyed the hotel's prime location near Neuschwanstein Castle, as well as the morning walk up the mountain—what a great way to start the day with some exercise! It’s wonderful to hear that you found our breakfast offerings rich and appreciated the convenience of our parking facilities.We are looking forward to welcoming you back one day here in Hohenschwangau.Kind regards,Felix Elias BeckmannExecutive Assistant Manager i/c F&B

住宿方回覆: Dear claborate,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the convenient location near the Neuschwanstein Castle bus stop, the room upgrade, and our breakfast service. We’re pleased that your stay was overall a satisfying one.Kind regards, Felix Elias Beckmann Executive Assistant Manager i/c F&B

住宿方回覆: Dear Guest,Thank you for your kind feedback!We are thrilled to hear that you found the hotel worthy of a 5-star rating. We appreciate your comments on the cleanliness of the room and the beautiful side view of Neuschwanstein Castle from your window. Our location directly opposite Hohenschwangau Castle is indeed a highlight, and we’re pleased that you enjoyed the generous breakfast offerings, as well as our pool and spa facilities.We look forward to welcoming you back for another great stay!Best regards,Razvan Tiberius KeferGeneral Manager

住宿方回覆: Dear Guest,thank you for taking the time to share your wonderful feedback! We are delighted that you enjoyed our excellent location, conveniently opposite the bus station leading up to Neuschwanstein Castle and within walking distance of Hohenschwangau Castle.It’s also great to hear that you appreciated our modern facilities and found your stay comfortable. Your recommendation to stay for several days is much appreciated, and we hope to welcome you back soon for a longer and even more relaxing visit.Best regards,Razvan T. KeferGeneral Manager