After a nightmare experience on our Honeymoon at a nearby hotel that we abandoned midway through our stay, Kaya Ndlovu was our salvation in the dark - literally! They sent a driver over to fetch us on short notice around 20:00 and brought us back to the hotel. When we arrived it was load shedding and the kitchen was closed, but they offered us a gratis dinner all the same. As it turned out, we were the only two guests on the property and though we booked the most affordable room, they upgraded us to the honeymoon suite (without knowing it was our honeymoon) as a generous gesture, and a sign of the hospitality to come. Initially we booked just the one night, so as to give ourselves an escape and a chance to plan what we wanted to do with the two remaining nights of our journey before departing from Hoedspruit. However, after the way we were welcomed the night before we chose to stay put for our remaining time. We contacted the reservation specialist, let her know that we intended to stay for two more nights, and asked what time we might be able to move into one of the more affordable rooms. To our delight, she informed us that they would honor their initial upgrade and keep us in the suite for the remainder of our stay. The staff there were beyond amazing with their hospitality, attentiveness, and made us feel well-taken care of while also respecting our privacy. We had been at the lodge a day prior for a game drive on the property, which was amazing and a highly recommended experience, and the staff remembered us upon our return, saying, "Welcome back," upon seeing us for the first time in the morning. We cannot recommend Kaya Ndlovu highly enough and feel confident that anybody who stays there will have nothing but good things to say about their experience.
翻譯